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Operations Manager (Youth and Family Services)

Hope Street Youth and Family Services

About Us

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people who are experiencing or at risk of homelessness. Hope Street operates services in the northern and western corridors.

About You

  • Are you a highly experienced Team Leader or Program Manager looking for your next challenge? Or perhaps you are a seasoned Operations Manager looking for something new?
  • Do you have at least 6 years of management experience in a youth community service organisation?
  • Do you have in-depth knowledge of the operations of youth service programs?
  • Do you have a ‘can do’ attitude and enjoy the variety and business of a role in a small but growing organisation?

If this sounds like you and you are a looking for a hands-on role that you can shape to be your own, we encourage you to apply!

About the Role

As our Operations Manager you are an integral part of the organisation driving change and leading staff teams operating youth programs in the north west and north east. You will receive leadership from the CEO and you will provide support and leadership to two Program Managers.

Some of your activities will include:

  • Working with the CEO to achieve the strategic direction of the organisation
  • Leading Hope Street’s program operations, providing coaching and mentoring to two direct reports (one who is newly recruited)
  • Ensuring each program is resourced and delivered according to the program model and organisational requirements
  • Planning, monitoring and reviewing all aspects of service delivery to achieve exceptional client outcomes
  • Leading continued improvement and imbedding a culture of quality improvement
  • Creating new and innovative models in response to the needs of young people experiencing homelessness
  • Travel to Hope Street sites to support the staff teams

What we can offer you

Here is why this role is a great career move for you: 

Career Development - You will work closely with a supportive and knowledgeable CEO who has a strong focus on delivering quality services.

Variety of Work - You will have the opportunity to be involved in a variety of work and build on your knowledge and skills.

Flexible Work Environment - You will have access to flexible work arrangements, with additional personal leave and 5 weeks annual leave.

An Attractive Salary - You will receive a competitive salary with full salary packaging with a fully maintained vehicle for work and private use

Culture  - You will be part of a passionate workforce who love what they do. 

Hope Street is a child safe organisation and is committed to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Hope Street is subject to a satisfactory national (and international where relevant) police check and Working With Children Check prior to commencement of any work.

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

How to apply

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