Are you passionate about contributing to an important cause? Do you have exceptional skills in client support, care and customer service within a social housing, welfare or property management environment? Do you have the ability to work with complex clients and their advocates directly providing advice and assistance and to work collaboratively with both internal and external stakeholders? We might just have the role you’re looking for!

About us

Homes North is a highly reputed, not-for-profit organisation with offices in the New England North West NSW, who make it their business to create secure, affordable and sensitively managed housing opportunities for low income households. Due to continued growth throughout the organisation we are looking to hire a Client Relations Officer based in Tamworth.

The Client Relations Officer will provide a broad range of applicant, tenancy and property management services and advice to clients, advocates and other stakeholders. The position is responsible for providing an excellent level of customer service to applicants and tenants and assist with the efficient and effective management of a portfolio of tenancies. You role will be to manage tenancies and support clients to maintain successful tenancies.

You will also be required to support tenancy and community participation initiatives to contribute to harmonious neighbourhood and stronger communities, and work extensively and directly with clients with complex support needs, in their home or in the field. Managing conflicts and expectations of clients and their advocates in a human services environment is a key responsibility.

Applicants must have:

Essential:

• Certificate 3 in Social Housing or equivalent is desirable OR
• Has attained previous experience in a relevant industry, service or an equivalent level of expertise and experience to undertake the range of activities required; has appropriate on-the-job training and relevant experience; or entry point for a diploma without experience
• Previous experience in Social Housing, Welfare and/or Property Management
• Previous experience in a client-focused role including working with clients with complex needs
• Current Driver’s License
• Current Criminal History Check
• Willingness to obtain Working With Children Check 

Homes North is a not-for-profit organisation serving the New England North West region, with offices located in Armidale, Glen Innes, Gunnedah, Inverell, Moree and Tamworth.  Operating for over 30 years, Homes North creates secure, affordable and sensitively managed housing opportunities for low income households, striving for an integrated and inclusive approach to housing for all.

Our vision is that every community member on low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future.  This vision recognises the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through supported and community housing, and over long-term pathways to secure and affordable home ownership. Community members may move in different directions along this continuum as a result of changes to their financial, health and family circumstances.