- Job posted on: 29th Apr 2021
- Applications close:
Are you passionate about contributing to an important cause? Do you have exceptional skills in client support, care and customer service within a social housing, homelessness, and welfare or community services environment?
The Client Relations Officer role provides a broad range of services and advice to clients, advocates and other stakeholders. This position is responsible for providing an excellent level of customer service and a client-centered approach to community members seeking housing assistance.
You will help clients with complex needs overcome barriers they experience accessing longer term housing solutions. The role will entail liaising with other housing professionals and services on a day-to-day basis, assessing eligibility and processing applications for social housing assistance, conducting client eligibility interviews, providing advice on and delivery of private rental assistance products and appropriate referrals to other client services.
We are looking for someone who has experience in the following areas:
Homes North is a highly reputed not-for-profit organisation with offices in the New England North West of NSW, who make it our business to create secure, affordable and sensitively managed housing opportunities for low income households.
Our vision is that every community member on a low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future. This vision recognises the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through supported and community housing, and over long-term pathways to secure and affordable home ownership.
For a confidential discussion please contact Chloe Grace on 02 6772 5133. Alternatively, please email enquiries to firstname.lastname@example.org using the subject line: Client Relations Officer - Homelessness Support enquiry via EthicalJobs.