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Client Relations Officer - Homelessness Support - Tamworth and North West Region

Homes North

Are you interested in supporting people within your local community?

Are you passionate about contributing to an important cause? Do you have exceptional skills in client support, care and customer service within a social housing, homelessness, and welfare or community services environment?

The Client Relations Officer role provides a broad range of services and advice to clients, advocates and other stakeholders. This position is responsible for providing an excellent level of customer service and a client-centered approach to community members seeking housing assistance.

You will help clients with complex needs overcome barriers they experience accessing longer term housing solutions. The role will entail liaising with other housing professionals and services on a day-to-day basis, assessing eligibility and processing applications for social housing assistance, conducting client eligibility interviews, providing advice on and delivery of private rental assistance products and appropriate referrals to other client services.

Who we are looking for:

We are looking for someone who has experience in the following areas:

  • Certificate 3 in Social Housing or equivalent is desirable OR Has attained previous experience in a relevant industry, service or an equivalent level of expertise and experience to undertake the range of activities required; has appropriate on-the-job training and relevant experience; or entry point for a diploma without experience.
  • Previous experience in Social Housing, Welfare and/or Homelessness Services/support
  • Previous experience in a client-focused role
  • Current Driver’s License
  • Current Criminal History Check
  • Willingness to obtain Working With Children Check

Who we are:

Homes North is a highly reputed not-for-profit organisation with offices in the New England North West of NSW, who make it our business to create secure, affordable and sensitively managed housing opportunities for low income households.

Our vision is that every community member on a low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future. This vision recognises the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through supported and community housing, and over long-term pathways to secure and affordable home ownership.

For a confidential discussion please contact Chloe Grace on 02 6772 5133. Alternatively, please email enquiries to chloeg@homesnorth.org.au using the subject line: Client Relations Officer - Homelessness Support enquiry via EthicalJobs.

How to apply

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