about the role

Are you interested in supporting people within your local community?

Are you passionate about contributing to an important cause?

Do you have exceptional skills in client support, care and customer service within a social housing, homelessness, and welfare or community services environment?

The Client Relations Officer role provides a broad range of services and advice to clients, advocates and other stakeholders. This position is responsible for providing an excellent level of customer service and a client-centered approach to community members seeking housing assistance.

You will help clients with complex needs overcome barriers they experience accessing longer term housing solutions. The role will entail liaising with other housing professionals and services on a day-to-day basis, assessing eligibility and processing applications for social housing assistance, conducting client eligibility interviews, providing advice on and delivery of private rental assistance products and appropriate referrals to other client services.

This role will be a full-time position based in Armidale with flexible working opportunities.

Who we are looking for:

We are looking for someone who has experience in the following areas:

• Certificate 3 in Social Housing or equivalent is desirable OR Has attained previous experience in a relevant industry, service or an equivalent level of expertise and experience to undertake the range of activities required; has appropriate on-the-job training and relevant experience; or entry point for a diploma without experience
• Previous experience in Social Housing, Welfare and/or Homelessness Services/support
• Previous experience in a client-focused role
• Current Driver’s License
• Current Criminal History Check
• Willingness to obtain Working With Children Check