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Client Relations Officer - Armidale / Tamworth

Homes North Community Housing

Are you passionate about contributing to an important cause? Do you have exceptional skills in client support, care and customer service within a social housing, welfare or community services context? Do you have the ability to work with complex clients and their advocates, directly providing advice and assistance and to work collaboratively with both internal and external stakeholders? We might just have the role you’re looking for!

Homes North is a highly reputed, not-for-profit organisation with offices in the New England North West NSW, who make it their business to create secure, affordable and sensitively managed housing opportunities for low-income households. Due to continued growth throughout the organisation, we are looking to hire a Client Relations Officer, in our Housing Options team, based in Armidale or Tamworth.

The Client Relations Officer will provide a broad range of services and advice to clients, advocates and other stakeholders. This position is responsible for providing an excellent level of customer service to applicants and assist with the efficient and effective management of providing immediate solutions for those seeking housing assistance.

You will also be required to support clients extensively and directly who present with complex support needs to assist them in resolving their housing needs. The role will entail liaising with other housing professionals, clients and services on a day to day basis, processing housing applications, conducting client eligibility interviews, providing advice and delivery of private rental assistance products and referral to support services for those seeking housing assistance.

Applicants must have:

Essential:

  1. Certificate 3 in Social Housing or equivalent is desirable OR
  2. Has attained previous experience in a relevant industry, service or an equivalent level of expertise and experience to undertake the range of activities required; has appropriate on-the-job training and relevant experience, or entry point for a diploma without experience
  3. Previous experience in Social Housing or Community Service/Support Agency
  4. Ability to prioritise workloads and manage your time effectively to meet strict deadlines in a dynamic work environment
  5. Demonstrated ability to network and work collaboratively with internal and external stakeholders
  6. Strong administrative skills, particularly in Microsoft Office applications
  7. Current Driver's License
  8. Willingness to obtain Working With Children Check

Desirable:

  1. Experience using a housing management system(s) e.g. HOMES/TRIM
  2. Ability to respond to and resolve complex enquiries and ensure the provision of accurate information, and the timely and effective resolution of issues

Homes North is a not-for-profit organisation serving the New England North West region, with offices located in Armidale, Glen Innes, Gunnedah, Inverell, Moree and Tamworth. Operating for over 30 years, Homes North creates secure, affordable and sensitively managed housing opportunities for low-income households, striving for an integrated and inclusive approach to housing for all.

Our vision is that every community member on low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future. This vision recognises the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through supported and community housing, and over long-term pathways to secure and affordable homeownership. Community members may move in different directions along this continuum as a result of changes to their financial, health and family circumstances.

How to apply

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