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Commonwealth Ombudsman Officer

HOBAN Recruitment

The Office is looking to fill several existing and expected affirmative measures vacancies at the APS 5 level across various branches. We will develop a merit pool to fill any vacancies that arise in the 12 month period from the date of advertisement. We will work with successful candidates to match their skills, qualifications and experience to positions.

About the Office

The purpose of the Office of the Commonwealth Ombudsman (the Office) is to:

  • Provide assurance that the Australia Government entities and prescribed private sector organisations the Office oversights, act with integrity and treat people fairly, and
  • Influence enduring systematic improvement in public administration in Australia and the Pacific region.

The Office does this through handling complaints, conducting investigations, performing audits and inspections, encouraging good administration and discharging specialist oversight tasks. The Office also influences improvement in public administration in the Pacific region through collaboration with partner entities.

Duties

Duties are to be performed under the broad direction of your manager and in accordance with the APS Code of Conduct and APS Values, as well as upholding the Office values of independence, impartiality, integrity, accessibility and professionalism. In doing this you will support the Office through:

  1. Assessing and analysing complex information and data to identify and implement appropriate outcomes or actions.
  2. Providing, verbally and in writing, clear and accurate advice to people who contact us as well as internal and external stakeholders.
  3. Communicating effectively with people from a wide range of backgrounds.
  4. Managing your work responsibilities, including exercising sound judgment, seeking advice/ escalating complex matters appropriately and proactively managing your workload.
  5. Working effectively and cooperatively as a member of a team, including providing support to colleagues, participating in corporate activities and contributing to inspections/audits, investigations, briefings and project work.
  6. Undertaking and managing projects under the direction of your manager.

Our ideal candidate

The successful candidate will have broad experience in customer service, complaint management, stakeholder engagement, regulation, integrity functions or project work. Candidates should enjoy working in a small agency and in a geographically dispersed team environment.

You should:

  • Have a sound understanding of the functions and goals of an integrity agency
  • Have strong analytical skills and an ability to assess complex information and data
  • Be a confident and highly effective verbal and written communicator
  • Have experience managing an independent workload and adhering to timeframes
  • Demonstrate professionalism and impartiality at all times

Qualifications and/or work experience in administrative decision-making, audit/compliance inspections, investigations or project management will be highly regarded.

Contacts

Contact officer for additional information: Tim O’Mahony, Ph 02 6198 9436.

How to apply

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