ABOUT KINELA

Kinela is on a mission to radically change healthcare for people with disabilities and older Australians—giving them the tools to live happier, healthier and more independent lives.

We do this by providing personalised health and wellbeing programs, innovative allied health services (including dietetics, speech pathology and occupational therapy) and nutritious home-delivered meals. Headquartered in Sydney, we employ >50 people and empower thousands of clients across Australia to achieve their health and wellbeing goals.

Kinela is a registered provider in the National Disability Insurance Scheme (NDIS) and a healthcare innovator and thought leader that is implementing new approaches and programs that have a positive impact on the clients and communities we support. We are also a certified B Corporation, and we make social responsibility our business.

THE ROLE

The Customer Success Assistant supports the Customer Success team to deliver excellent customer experience through inbound and outbound call campaigns, inbox triage, failed payment follow up, data entry and other small project work as required by the business.

RESPONSIBILITIES

• Provide data entry for customer orders and information to ensure accurate and timely service delivery

• Maintaining customer accounts and updating key data as required in the Kinela CRM (Salesforce)

• Following up failed payments and attending to payment enquiries

• Inbound and outbound calls to support overflow, and outbound campaigns

• Manage and triage shared inboxes

• Continuously strive for improvement

• Challenge the status quo, and speak up to your manager or within appropriate team settings when you see opportunities to improve the way the business works or our customers experience our services

About You

Essential skills & attributes

• Experience in data entry

• Great communication skills (written and verbal) and a high level of attention to detail

• Ability to work independently and as part of a team

• Positive approach to the challenges of a high-growth business

• Commitment to Kinela’s values; Courage, Empathy, Integrity, Ambition and Generosity

Desirable skills & attributes

• Experience in accounts receivable

• Knowledge of the National Disability Insurance Scheme (NDIS) and/or

• Aged-Care Sector

• Qualifications and Certifications

• Working with Children Check (WWCC)

WHAT KINELA OFFERS YOU

• Competitive Salary Package

• For-purpose empowerment - confidence that your work is having a positive impact in the world and serving an important mission as part of a creative, friendly and collaborative team.

• Personal growth - we are on the scale- up journey, so you’ll be challenged with exceptional opportunities for growth. You’ll be well supported by experienced peers and leaders from major corporates and startups.

• Flexible working arrangements, including assistance with home office set up.

• Be part of a socially responsible organisation that pledges 1% of equity, products and employee time to charity

For any questions about the role please call Liz Brown on 1300 448 100.