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Customer Service Officer


Founded in early 2015 and based in Sydney, Hireup is a trusted online platform and community for people with disability and their families to find, hire and manage support workers that fit their needs and share their interests. Whether it’s support with getting to work, catching a local footy game or taking the scenic route, Hireup gives people the tools needed to live the most flexible, seamless and supported life possible. With over 100,000 registered users in communities all across Australia, Hireup is a national network of local supports. As a purpose-led organisation, we promote a culture defined by its humanity, curiosity and creativity, and allow this to infuse our services, product and people.

The finance team at Hireup is a dynamic and proactive team of likeminded people focused on supporting the organisation’s hyper-growth through good process and great customer service. We have a diverse, high-energy and inclusive team, which is committed to building a community movement that amplifies the many and varied experiences of Australians with disability.

The Customer Service Officer will use their great communication, customer service and stakeholder management skills to coordinate and manage relationships across a large portfolio of clients. You will assist clients with any funding queries or questions they may have and educate and troubleshoot when required.

The big picture

  • Join Australia’s fastest growing, for-purpose tech scale-up (we recently topped Deloitte’s Tech Fast 50 List)
  • Utilise your customer service skills whilst managing a large portfolio of clients
  • Make meaningful social impact through your work whilst being a part of a driven, specialist team

Priorities – the work

  • Proactively communicating with clients to discuss funding allocation to cover services booked with Hireup
  • Manage reconciliation of claims and investigate discrepancies
  • Work with the NDIS to resolve service booking payment issues and errors, as they arise
  • Manage weekly invoicing of clients as well as client invoicing liaison and relationship management
  • Manage reconciliation and allocation of funds from all payment sources
  • Manage debtor follow up, including the provision of statements at month end

Skills – the person

  • Excellent attention to detail and accuracy is essential
  • Has experience providing exceptional customer service with the ability to think on your feet and provide great solutions
  • Hands-on team player with the ability to work at both strategic and tactical levels in a collaborative and integrated environment
  • Strong connection to, or interest in building an understanding of the Australian disability sector and community
  • Approach work with high-energy, drive and internal motivation
  • Exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity

The position is full-time and the salary will be dependent on experience. For more information about the role and how it fits within Hireup, contact our Talent Acquisition Manager, Ria via ria@hireup.com.au.

How to apply

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