Founded in early 2015 and based in Sydney, Hireup is a trusted online platform and community for people with disability and their families to find, hire and manage support workers that fit their needs and share their interests. Whether it’s support with getting to work, catching a local footy game or taking the scenic route, Hireup gives people with disability the tools to live the most flexible, seamless and supported life possible. With over 100,000 registered users and support workers in communities all across Australia, Hireup is a national network of local supports. As a purpose-led organisation, we promote a culture defined by its humanity, curiosity and creativity, and allow this to infuse our services, product and people.

The Hireup team is focused on delivering a quality experience for our users, at the heart of which is our Service team. Comprised of our Community Support, Trust and Safety and Incident Response teams, the Service team is responsible for the wellbeing and satisfaction of our users. As frontline staff, our Service team listens with intent and responds with integrity in its efforts to ensure our users feel heard, supported and satisfied.

Our Community Support Coordinators are responsible for answering the day-to-day requests and enquiries from our users, therefore ensuring retention and satisfaction of all users on the platform. Our coordinators are excellent at fostering relationships and build trust with our users to ensure that the support delivered is safe, appropriate and individualised. They do this through delivering exceptional customer service, answering the questions of our user base, solving their challenges and unlocking opportunities within the Hireup community.

The big picture

• Join one of Australia's fastest growing tech companies
• Join a tight-knit, fast-paced and inclusive team
• Ensure our users are receiving world class customer service
• Make a meaningful social impact through your work

Priorities – the work

• Draw on your passion and ability to deliver great customer service to support the Hireup community through proactive and reactive phone and email communication
• Proactively communicating with users to ensure they’re making the most of the opportunities our community can provide
• Analysing and responding to information received from our community to ensure that every booking that occurs is safe, appropriate and individualised
• Advocating internally to ensure that the communities ideas and feedback are incorporated into our service and platform design
• Providing the broader Head Office team with insights and inspiration of the impact our community has on their lives

Skills – the person

• Ideally has experience in the disability / health sectors or lived experience and wants to support our users in a person centered disability support model
• Has experience providing exceptional customer service
• Builds relationships through empathy, transparency and warmth
• Can communicate with a diverse range of stakeholders
• Uses problem solving, creativity and initiative to find the right solution for each individual
• Is eager to work in a fast paced and flexible environment
• Is motivated and inspired to learn and develop new skills
• Wants to work in a role that provides you with the opportunity to connect with our users and make an impact

Apply now

People with lived experience of disability are strongly encouraged to apply.

For more information about the role and how it fits within Hireup, contact our Talent Acquisition Manager, Ria on [email protected] using the subject line: Community Support Coordinator enquiry via EthicalJobs. Please apply online and include your resume and cover letter.