The Health Consumers' Council of WA is an independent community based organisation which was established in 1994, representing the consumer’s voice in health policy, planning, research and service delivery. The Council provides an advocacy service to health consumers experiencing difficulties in the health system as well as training and support for consumers who want to support reform processes as a consumer representative. We stand for equitable, person-centred, quality healthcare for all West Australians.

This role is 0.8FTE (4 days per week) L7.1 SCHADS - Location East Perth and Home.

The Business and Systems Manager will:

• Support our Team through impeccable, thoughtful HR administration to ensure we deliver on our purpose and live our values.
• Analyse, identify and facilitate more effective, efficient ways of working within and across the whole of HCC, including the Advocacy and Engagement services with an aim of future proofing and allowing for growth
• Lead the continuous improvement in operational systems and business processes, including digital systems, tools and practices that support collaboration and work management
• Develop, monitor and manage HCC’s budget ensuring the Exec Director and Leadership team are supported to manage activities within agreed budget parameters
• Facilitate our whole team to use systems to facilitate high quality project management practices and outcomes.
• Enhance our outcomes-focused culture through supporting the development and implementation of data collection and reporting mechanisms
• Be responsible for ensuring HCC achieves and maintains high standards in corporate governance, including leading the development and implementation of a healthy risk management culture in use of digital systems and applications, contribute to continuous improvement of practices across the organisation, and ensure compliance with data and records management requirements.

Essential criteria:

• Considerable experience in a senior corporate services role in a service delivery environment
• A strong understanding of financial and business management within the non-government sector, including the ability to oversee the development and monitoring of organisational-wide budgets, and financial reports
• Highly analytical with a keen ability to identify opportunities for system and process improvements
• Someone who is excited to bring an analytical approach to a dynamic environment, and collaborate with creative colleagues to develop approaches to systems and process efficiencies which meet the needs of the HCC team as well as end users.
• Highly proficient and experienced with the Microsoft 365 Suite and Microsoft Teams
• Demonstrated experience in working with CRM systems, including the ability to quickly develop a comprehensive knowledge of including Microsoft Dynamics CRM
• Experienced in leading the implementation of new business systems, including coordinating the integration of multiple systems to support effective work processes
• A strong communicator with an appreciation of the importance of living our values and maintaining effective working relationships
• An inclusive leader that focuses on developing capability in others
• Someone who finds great joy in helping people adopt the use of new software tools and systems
• Experienced in developing and embedding internal policies, process documents and user guides
• Able to self-manage and work autonomously, including the ability to manage work on multiple projects concurrently
• Be comfortable working in a co-working space

This role is a very important one for our organisation, and we need a very well-rounded individual to tackle the different facets of this role:

• Supporting our team through day to day administration
• Providing Secretariat Support to our Management Committee (Board)
• Helping us to innovate through adoption of new business and systems practices so we are more effective
• Being part of our Leadership team.

We are currently in a really exciting phase of re-negotiating our core contract and developing new fee for service offerings.

A position description is attached.