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Operations Coordinator

headspace National Youth Mental Health Foundation Ltd

What is headspace

Established in 2006, headspace is a well-recognised, national not-for-profit organisation making a difference to the lives of young people aged 12-25 years. To learn more about headspace and the services we offer, visit headspace.org.au.

Tell me about the role…

headspace Digital Mental Health Programs (DMHP) is a division of headspace National and provides online support via digital mediums to young people and their families across Australia. The Operations Coordinator - DMHP will be responsible for overseeing and managing workforce scheduling, administrative process management and implementing discrete business improvement projects.

This role reports to the Operations Manager - DMHP and will be a direct line manager for an administration officer and will complete tasks such as:

  • Oversee, along with the admin officer, the rostering of eheadspace - a 7 day a week, day and evening roster
  • Prepare workforce data and reports
  • Contribute to ongoing development of IT systems to support workforce scheduling
  • Support People and Culture with recruitment
  • Support compliance monitoring
  • Manage supplier set up, payment and adherence to budget
  • Document control
  • Lead discrete projects across a range of operational improvement initiatives

What we're looking for

This is a fantastic role for someone who enjoys variety, managing multiple tasks and sees solutions not problems. You will be well supported and considered an integral member of the Digital Mental Health Programs team. To be successful in this role you will need:

  • Previous experience managing administrative and operational processes
  • An ability to meet targets with competing demands and keep others on track
  • Strong relationship management and influence with multiple stakeholders
  • Experience with compliance and quality frameworks
  • Previous experience in project work, either managing or coordinating
  • It would be great if you had some experience with rostering

What's in it for you…

The team in Digital Mental Health Programs is diverse and supportive and lives the values of headspace National. The salary range for this role is $70K - $80K base, plus superannuation and generous salary packaging opportunities up to the maximum amount. For more information on salary packaging, please refer to: www.smartsalary.com.au.

You will be required to be on-call every other weekend and this will be paid by an allowance. During on-call you may take calls from our headspace clinicians and assist with their roster requirements.

The headspace Reconciliation Action Plan was launched in July 2019 and was developed through a co-design process with staff across the organisation. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.

headspace is committed to being a child safe and child friendly organisation that recognises, respects and promotes the rights of children, young and vulnerable people.

Application Process: The position description for this position can be viewed by clicking on the "Apply Now" button below. To apply for this position, please complete the application steps which include uploading your resume. Please also include a one-page cover letter detailing your experience to the first three "essential" Selection Criteria points.

We are keen to fill this role with the right person as soon as we can, therefore applications will be reviewed upon submission, so if this role sounds like you, be sure to apply by submitting your resume as soon as possible.

To be eligible for this position you must have the right to live and work in Australia. A Working with Children Check (or State/Territory equivalent) and a Police Check are required for this position.

For more information contact:

Name: Lois Lodding
Email / Phone: llodding@headspace.org.au, using the subject line: Operations Coordinator enquiry via EthicalJobs / 0426 244 249

How to apply

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