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Technical Manager - Aged Care Assessment

HDAA Australia Pty Ltd

About HDAA:

HDAA is the latest acquisition for Bureau Veritas' Certification division. HDAA is a specialist provider of audit and assessment services for health and human service organisations. We provide certification, accreditation and verification assessments across a range of quality standards, management standards and safety and quality frameworks, specifically for health and human services.

The range of organisations we work with include disability services, child & family services, health services, dental practices, age care services, and other public and private, community-based organisations.

We work “For the better” because the work we do leads to better organisations and better lives. We work collaboratively with organisations to improve the lives of others; not just because this is our ethos, but because we know that people deliver for the better when we’re collegial, educative and work together as one team.

HDAA formed a strategic partnership with Bureau Veritas, to create a certification division focused on audit and assessment of health and human services. This collaboration provides greater depth and breadth to diverse career opportunities for all HDAA staff. Bureau Veritas is a global leader in Testing, Inspection and Certification services.

About the role:

The Technical Manager role includes duties relating to the efficient and effective management of technical reviews of assessment reports, management of assessor workforce, managing and supporting Technical Reviewers, maintaining compliance and contractual requirements with the Aged Care Quality and Safety Commission (the Commission), and maintaining internal and external stakeholder relationships in line with the values and culture of HDAA.

The Technical Manager may on occasions be required to be part of an assessment team and conduct onsite assessments.

If you have a background in health (e.g. allied health, nursing, public health), or human services (e.g. support work, management, coordination) and are interested in a career change, we would love to hear from you. We provide access to professional training and extensive support to ensure our team members have the knowledge and skills to make their mark in this exciting and growing sector.

Responsibilities:

  • Overseeing technical review activities
  • Managing and supporting Technical Reviewers, including ongoing professional development
  • Conducting technical reviews of assessment reports
  • Providing technical support to assessors onsite as required
  • Providing technical feedback to assessor’s post report reviews
  • Ensuring ongoing compliance with the scheme rules and contractual requirements
  • Ensuring that deliverables provided to the Commission are technically accurate and of a high standard
  • Manage and support assessor onboarding and provide sign off as per demand
  • Receive, manage, and resolve feedback and complaints
  • Reporting of relevant KPIs where required
  • Maintaining relevant functions in the HDAA “Step” client management system
  • Where required, participate in onsite assessments (including relevant travel)
  • Identifying improvements to the HDAA operating systems
  • Support relevant project work as required
  • Contributing to the HDAA culture in line with the organisation purpose and values
  • Participate in HDAA’s commitment to social responsibility

Requirements:

  • Management or senior administration experience of more than 3 years
  • Tertiary qualifications in social science, public health, allied health or business
  • Qualified auditor or willingness to become qualified within 3 months of appointment
  • Knowledge of the health and/or human services sector.
  • Experience in a fast paced work environment
  • Demonstrated ability of professional report writing of a high standard
  • Competency in CRM and MS Office including Word, Excel and Teams
  • Advanced communication, interpersonal and influencing skills
  • Strong time management skills and ability to balance priorities to meet defined timeframes
  • Be willing to travel throughout Australia to complete assessments as required (including state and interstate)
  • Maintain a current driver’s licence and a satisfactory National Criminal History Record Check
  • Abide by the required Code of Conduct and, where relevant, Code of Ethics

Desirable skills / experience:

  • Lead Auditor qualifications
  • Auditor experience

Benefits:

We offer an attractive salary and an opportunity to develop your experience in a leading global organisation. You will also have the flexibility to work from home or the closest Bureau Veritas office.

Your career is about more than building a resume—it’s a chance to leave your mark.

Make an impact doing work you can be proud of. Contribute to a global mission to enhance standards with integrity, and help us create a brighter future for our next generations, and a safer society for us all.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

How to apply

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