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Client Services Officer - Work From Home

HDAA Australia Pty Ltd

About HDAA

HDAA (a Bureau Veritas company) is a specialist provider of audit and assessment services for health and human service organisations. We provide certification, accreditation, and verification assessments across a range of quality standards, management standards and safety and quality frameworks, specifically for health and human services.

Our client organisations work in various sectors, including disability, housing and homelessness, domestic and family violence, and mental health.

We work “For the better” because the work we do leads to better organisations and better lives. We work collaboratively with organisations to improve the lives of others; not just because this is our ethos, but because we know that people deliver for the better when we’re collegial, educative, and work together as one team.

Most importantly, we are passionate about what we do.

About the role

The Client Services Officer (CSO) is responsible for a portfolio of clients and the coordination of those clients’ assessments. The CSO manages each client from their initial enquiry, providing a proposal, through to the planning and coordination of their assessments, as well as various post assessment activities. The role requires building strong rapport and positive relationships with clients, understanding, and anticipating clients’ needs in the context of their regulatory requirements.

The CSO role is part of a program team and reports to a Program Leader. The successful applicant will work in a rewarding and fast-growing sector, which offers various career pathways and opportunities.

You will use our custom workflow management software to logically and efficiently manage the day-to-day duties of the role such as:

  • preparing proposals for your clients;
  • scheduling audits to meet prescribed cycles;
  • preparing audit documents for use by auditors and your clients;
  • responding by phone and email promptly and clearly to your clients’ and regulator queries;
  • fostering positive relationships with, and providing support to, our auditors;
  • developing and applying skills as a content expert for a range of quality standards;
  • contributing to continuous improvement activities and other projects.

Requirements

  • The ability to work effectively from home both independently and as part of a strong team
  • Experience in fast paced administrative or coordination roles or experience working for a Certification Body.
  • Competent in Microsoft Office Suite (including videoconferencing such as Teams).
  • Experience using CRM and administration software and programs (e.g., Xero).
  • Solutions focused with a problem-solving approach to challenges.
  • Ability to follow set processes and to identify and learn from errors.
  • Strong time management skills and ability to balance priorities to meet defined timeframes.
  • A professional but engaging communication style that is clear, succinct, supportive, and confident.

Highly desirable

  • A tertiary qualification (e.g., health, business, social sciences).
  • Auditor qualifications or quality management experience
  • Previous experience working for a certification body

How to apply

Please click "Apply Now" and follow the instructions.

Benefits

We offer an attractive salary, an opportunity to develop your experience in a leading health and human services certification body and attain related qualifications, which will help advance your career. You will also have the flexibility to work from home (WFH) in a collaborative and friendly team.

How to apply

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