We are seeking a highly organised Program Support Officer who thrives in a public-facing role and being in a fast-paced environment with lots of variety. The role plays a valuable part in supporting a range of projects, as well as being the first port of call for people connecting with the Health Care Consumers’ Association (HCCA).

This role is full-time, based in Chifley, ACT. We may consider less hours (minimum 30/week).

The role offers:

• A high degree of variety – working with diverse community members and staff at all levels in the health and community sector
• The opportunity to be part of a not-for-profit consumer organisation with a focus on improving health equity and championing health rights
• A supportive and inclusive workplace
• The opportunity to be involved in a wide range of projects and to grow your areas of responsibility as your knowledge and skills develop
• A competitive not-for-profit annual base salary with salary packaging

About you:

• You’re looking for a role where you can use your communication and administration skills for work that you care about
• You’re interested in the health system and care about working to improve people’s experiences of it
• You’re happy to jump in and enjoy working on a range of different projects simultaneously
• You thrive on engaging with people, helping to work through challenges, and working in a small team.
• You’ve got good tech skills and are happy to problem solve and help others to use technology

Position overview

This role provides project, general and executive administration support across all areas of HCCA, working under minimal supervision to ensure the effective and smooth running of our busy team. A proactive, collaborative and hands-on approach is needed, along with a high degree of initiative, confidentiality and sensitivity.

A typical week might see you doing a range of tasks:

• Assisting with project activities and administration
• Assisting with planning and delivering a range of events, workshops and activities by organising advertising, managing RSVP’s, logistics and catering, liaising with speakers, consumer reimbursements and responding to enquiries
• Updating our website
• Collating and editing our fortnightly newsletter
• Creating marketing and advertising material
• Stepping in to help with projects and liaise with partners when required
• Attending workshops and events – this may include occasional after hours working
• Greeting visitors to our offices, responding to phone calls, and responding to emails through our main inbox
• Monitoring the supply of resources and ordering supplies to keep everything well stocked
• Scheduling meetings, preparing agendas and recording minutes
• Managing stakeholder contact details through our Customer Relationship Management (CRM) system
• General office admin including troubleshooting with tech
• Providing admin support to the Executive Director, including managing diary requests

See the attached job description for a full outline of responsibilities for the role.

If you would like to discuss the role, please contact Kate Gorman, Manager of Consumer and Community Participation on (02) 6230 7800.