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Case Manager: RAPID Response Program

The Haymarket Foundation
  • Grading: SCHCADS Level 4.
  • Employment Type: Permanent - Full time

The Haymarket Foundation exists to provide opportunities to people who have been marginalised by society. We understand that the people we work with come from a background of complex trauma, and we use this understanding to advocate and deliver multidisciplinary services that are inclusive, safe, and offer freedom of choice.

We are seeking an energetic, flexible, enthusiastic individual to join our team as a Case Manager in our outreach program Rapid Response. The role will support clients experiencing homelessness to establish sustainable housing pathways whilst delivering holistic and responsive case management.

About the role

The role of the Rapid Response case manager is to support people over the age of 18 who are either at imminent risk of homelessness or who have recently become homeless. A major component of the role is supporting clients in our outreach properties, through adaptive case management whilst focusing on client directed, permanent housing outcomes.

The ideal candidate will have a working knowledge of social and community housing sectors and a demonstrated ability to build external networks. The successful candidate will be supported through external supervision, regular team meetings and staff development activities. The ideal candidate will be client and solution focused.

This position is Monday to Friday and reports to the Manager of Homelessness and will work closely with other staff members. The program is located in Chippendale and has a salary and conditions as per Grade 4 of the SCHCADS Award.

Key Selection Criteria

Essential (E), Desirable (D)

  • A minimal (Diploma) qualification in community services, case management (E). Relevant tertiary qualifications in an appropriate professional field i.e. Social work, Youth Work, Mental Health, Justice System, Counselling, Case Management, Drug and Alcohol, Psychology (D)
  • Demonstrated experience working with clients, presenting with co-occurring disorders. (E)
  • A minimum of 3 years in a case management role (E)
  • Demonstrated skills in supporting people who have experienced long-term homelessness. (E)
  • Demonstrated skills in systemic advocacy, client rapport building, intake and assessment skills, de-escalation and external relationship building. (E)
  • Demonstrated experience in assertive outreach case management. (E)
  • High emotional intelligence, specifically in client and team rapport building. (E)
  • A working understanding of trauma informed care and other therapeutic interventions. (D)
  • Demonstrated working knowledge of the SHS, NGO and government services sector. (E)
  • Proven ability to engage with clients and to set clear professional boundaries. (E)
  • Demonstrated ability to achieve program KPI’s and client outcomes. (E)
  • National criminal record check (E)
  • Disclosure of any restrictions that impact upon your role as a practitioner. (E)
  • Valid driver’s licence. (E)

Please note the Haymarket Foundation is an equal opportunity employer, anyone who meets the above criteria will be considered for this role. Aboriginal and Torres Strait Islanders, people from CALD backgrounds and LGBTIQ communities are strongly encouraged to apply.

For more information on the role, contact Grace Rullis gracer@haymarket.org.au, using the subject line: Case Manager: RAPID Response Program enquiry via EthicalJobs.

How to apply

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