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Salesforce Coordinator

The Hassett Group

ABOUT OUR CLIENT AND THE ROLE

Our client is a highly regarded not for profit organisation who require an experienced and dedicated Salesforce Coordinator to provide support across the business, but with particular focus on the Fundraising & Marketing teams through administration, data analytics and customer service.

The role requires practical experience in database administration, accounts processing (preferably gained in a non-profit fundraising environment), attention to detail and an understanding of data integrity practices, analytics and reporting.

DUTIES

  • Serve as an internal expert for the Salesforce CRM including the role as primary administrator, lead for all Salesforce projects and custodian of all change requests and prioritisation
  • Act as day-to-day contact with Salesforce support agency, and manage internal requests for development or issues management
  • Ensure the database is maintained in line with best practice, including data cleaning, deduplication,
    process automation and data enrichment as appropriate.
  • Ensure optimal storage of information to support data, management, processing and integration.
  • Work closely with the Fundraising & Marketing team members to ensure data on the supporter database
    is accurate and up to date.
  • Develop and distribute regular donor and income reporting to support strong decision-making in relation to donor relationships.
  • Conduct analysis to provide insights about donors, products and services, channels for giving.

SKILLS & EXPERTISE

  • Minimum of 3 years’ experience in a related field with a qualification in Salesforce Administration highly desirable;
  • Demonstrated experience in Salesforce and Microsoft Office is essential;
  • Have practical experience in database administration and accounts processing, preferably within a non-profit fundraising environment;
  • Proven high level organisation and time management skills, which include the ability to reorganise work priorities to meet changing demands;
  • Demonstrated experience as an innovative team player with strong policy skills;
  • Possess high level written and verbal communication skills and strong attention to detail

We strongly advise that you record a short Video Cover Letter- it is a great way to introduce yourself & make your application stand out!

**Please note that Hassett will never request your personal information as a part of the application process.

How to apply

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