Good Things Foundation is a social change charity, helping people to improve their lives through digital. We work with partners in thousands of communities across Australia. We’re looking to add to our small Sydney-based team with a friendly, passionate and innovative individual who really wants to make a difference.

Our Helpline Operator will be responsible for providing the first line of response for our helpline to ensure basic queries are responded to effectively and more complex enquiries are referred to the most appropriate team for response.

This role is a permanent opportunity with an immediate start. We offer excellent salary packaging benefits.

You’ll be responsible for answering any helpline calls that are not already filtered to other teams via the phone system between the hours of 9am to 5pm, Monday to Friday. You will be trained to answer basic enquiries via phone and email and to escalate more complex cases to the appropriate team.

You will be a self-starter, able to work collaboratively as part of a team and to use your initiative to provide efficient and effective customer service and offer support in a friendly way. Alongside this, you will undertake any administrative tasks as required to support our work with network partners and learners.

You will relish providing excellent customer service and working with colleagues across the organisation to ensure that network partner satisfaction remains high and the network provides a great service to the Australians it will be supporting.

Our ideal candidate would have:

• 2 yrs+ experience in customer service, receptionist and/or an administrative role involving liaison with people external to the organisation.
• Experience of working in customer relations, reception or a customer-facing sales role and be inquisitive with regards to customer’s requirements and challenges.

• A strong character who is people focused with exceptional interpersonal communication skills and ability to effectively communicate with a wide variety of people
• Good organisational and prioritisation skills.
• Ability to use judgment, discretion and make decisions.
• A self starter who can work creatively with confidence under their own initiative within a team environment.
• Ability to collaborate and work positively across teams.
• Excellent customer service and problem solving skills.
• Proficient in Salesforce or other CRM database experience.
• Good vocabulary and attention to detail, including grammar and spelling.
• Knowledge of voluntary and community sector (desirable)
• Experience of Google Docs (desirable) or Microsoft Word (essential)

What we can offer

• Salary packaging - Additional $15,900 tax free component
• Additional 3 days paid leave between Christmas and New Year
• Generous annual learning and development budget of $1000 for each employee
• Flexible working arrangements and a combination of work from home and collaboration time in the office
• Employee Assistance Program (6 sessions per employee and their family members)
• Access to contemporary co-working space at the Hub, Hyde Park
• A diverse and inclusive workplace, where different cultures are celebrated and reflected upon
• Opportunity to provide feedback through annual engagement surveys

If you would like to join us please apply by hitting ‘Apply Now’.

Only progressing candidates will be contacted.