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Team Lead - Telephone & Online

Good Shepherd Australia New Zealand

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • SCHCADS Level 6
  • Full time, Fixed term until 25 February 2022
  • Working from home location

Deliver a holistic, multi-channel model of support across economic wellbeing, family violence and family services that is person centred.

About you:

  • Experience leading a team of professionals in the delivery of client directed services, well developed consultation and collaboration skills and be able to work in complex work environments
  • Experience in community service, financial counselling, financial capability or telephone & online based service delivery
  • Demonstrated ability to work in a culturally sensitive way with people from culturally and linguistically diverse (CALD) communities and Aboriginal families
  • Ability to communicate and demonstrate human rights, social and economic justice in practice
  • Understanding of the Australian financial and credit system, including debt traps
  • Demonstrated understanding of the community services system
  • Skills in leading phone intake, assessment and triage
  • A knowledge of referral options and the ability to make specialised referrals in response to identified client goals
  • Demonstrated time management skills
  • Capacity to enter relevant, accurate and timely data
  • A satisfactory Police Check
  • A current Working with Children’s Check (WWCC)

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please see attached or explore our website: www.goodshep.org.au.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

A position description is attached.

How to apply

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