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Social Worker - Telephone & Online

Good Shepherd Australia New Zealand

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring
about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • SCHCADS Level 6
  • Full time, Fixed term (18 months)
  • Working from home
  • This role will form a part of a broader team of skilled professionals working closely to deliver a holistic, multi-channel model of telephone & online support economic wellbeing, family violence and family services that is person-centred and linked into community support services.

About you

  • Degree in Social Work with eligibility for membership to AASW.
  • Experience working with and coaching teams who support service participants affected by issues including financial crisis, neglect, abuse, family and domestic violence, disability and mental ill health.
  • Experience providing reflective/practice supervision to a team, undertaking audits and case review, making and implementing agreed recommendations to improve practice, process, outcomes and client experience.
  • Demonstrated ability to support people with complex needs utilising client-centred, strengths-based and trauma-informed care frameworks.
  • Effective interpersonal, time management, communication and negotiation skills, including liaising with other key people known to the family.
  • Understand key principles related to relevant State and Federal policy, legislation and practice frameworks.
  • Demonstrated capacity to support people who are impacted by trauma.
  • Demonstrated ability to work in a culturally sensitive way with people from culturally and linguistically diverse (CALD) communities and Aboriginal families.
  • Demonstrated understanding of social justice principles and community capacity building, and an ability to contribute to the mission and spirit of the agency.
  • Demonstrated experience in preparing written reports, maintaining records, including case notes and data base reporting.
  • A satisfactory National Police Check.
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years).
  • A current Employee Working with Children’s Check (WWCC) or state equivalent.

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please see the attachment or explore our website: www.goodshep.org.au

Please apply as soon as possible, applications are considered as they are received.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

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