About us

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer micro-finance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

The Service Improvement & Reporting Manager is a management leadership role that oversees the collection, analysis & reporting of data in line with funding requirements and to inform operational delivery across Good Shepherds financial security & wellbeing programs. These person-centred programs are designed to support women and their families to achieve better financial outcomes & economic participation.

This is an exciting new role with lots of scope to make it your own. Reporting to the Program Manager, Financial Counselling, the role will work at operational level and in conjunction with strategic leaders across Good Shepherd.

If you are looking for an opportunity to bring your analytical skills to a highly energetic social & community services organisation with an exciting future and ambitious strategic plan, then this could be the role for you.

About you:

• Skills and experience in data collection and analysis for use in strategic & operational planning
• Tertiary qualification in mathematics, statistics or both
• Ability to write comprehensive reports
• Ability to analyse & interpret large data sets
• Must have strong organisational capabilities, be able to work independently and with the team.
• Strong written and verbal communication skills
• Excellent computer skills across the Microsoft Office suite & experience in using business intelligence tools

• A satisfactory Police Check
• A current Working with Children’s Check (WWCC)