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Financial Independence Hub Coordinator

Good Shepherd Australia New Zealand

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring
about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • SCHCADS Level 5
  • Full/Part time, Ongoing commencing 03/05/21
  • Interviews will be held mid March
  • Work from home and in co-located workplaces in Melbourne or Sydney
  • Flexible working hours between 7am-7pm to support the delivery of this national program

The Financial Independence Hub (FIH) is co-designed by people with lived experience of domestic and family violence (DFV). It is a national, innovative program developed by Good Shepherd in collaboration with The Commonwealth Bank of Australia. The FIH supports people who are post-crisis who have experienced financial abuse as a result of DFV by an intimate partner.

The Financial Independence Hub Coordinator is the central point of contact for participants and stakeholders involved in the program. This role significantly contributes to the effective and client centred running of the hub. The Hub Coordinator ensures participants are informed about the program and assesses with the participant the appropriate pathway including intake, assessment, coach allocation and referral pathways. The Coordinator supports participants throughout their engagement in the Hub including warm referrals, research, budgeting and service navigation aligned with the Financial Independence goals identified through Financial Coaching.

About you

  • A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field
  • Experience in responding to phone, email and face to face enquiries, intake and assessment
  • Experience and understanding of domestic and family violence including financial abuse - people with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply
  • Experience in the application of trauma informed practice
  • Experience navigating complex service systems, identifying suitable referral pathways and facilitating warm referrals that align with participant goals.
  • Experience working with diverse groups and cultures and understanding intersectionality
  • Experience in community services, financial capability, financial counselling or similar.

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and the work of Good Shepherd please explore our website: www.goodshepherd.org.au.

Please apply as soon as possible, applications are considered as they are received.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

A position description is attached.

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