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Financial Capability Intake Officer - Family Domestic Violence NILS

Good Shepherd Australia New Zealand
  • Join a growing NFP organisation empowering the lives of women, children & families
  • Work from Home - National telephone & online program
  • Full time contract until Dec 2022 (extension subject to funding)
  • $86,546 + super, salary packaging (up to $18,000 tax free/year) & gifted leave

About the role

As a Financial Capability Intake Officer, you will receive and triage intake calls, show empathy and take a client-directed approach that empowers and supports a person to tell their story, enables you to identify disadvantage or trauma and ensures appropriate referral.

This is a National team which has been built on a working from home model that will ensure that people who present with financial and personal disadvantage as a result of family domestic violence are supported and empowered to address immediate and longer term financial and personal risks and vulnerability.

About you

To be considered for this position, you will have:

  • A minimum Diploma qualification in Financial Counselling; or Core Financial Capability units of the Diploma of Financial Counselling; or Diploma Community Services
  • Skills in phone intake, assessment and triage
  • Demonstrated understanding of the community services system, in particular the family violence sector
  • Experience working with women affected by family violence, or within the family violence sector, and an understanding of financial abuse
  • Experience in community service, financial counselling or financial capability service delivery
  • Understanding of the Australian financial and credit system, including debt traps
  • You may be required to provide evidence of Covid-19 vaccination, or medical exemption

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory reference checks, a current Employment Working with Children Check, National Police Check (International Police Check if resided overseas in the last 10 years) and proof of the right to work in Australia.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

About us

Our strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $18,000 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

In line with the Government's COVID-19 health and safety requirements, all of Good Shepherd’s assessment processes will be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring Managers will work with you to find the most convenient method to ensure your safety and wellbeing and that of our employees. We are not currently conducting face to face interviews/inductions. These processes will be completed online for those who are successful in securing a position with Good Shepherd.

A position description is attached.

How to apply

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