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Financial Capability Intake Officer - Family & Domestic Violence NILS

Good Shepherd Australia New Zealand

About the role

We are recruiting Financial Capability & Intake Officers which will all be based around a working from home model.

This role will form a part of a broader team of skilled professionals working closely to deliver a holistic, multi-channel model of support across economic wellbeing and family violence that is person centred and linked into community support services.

This National team will ensure that people who present with financial and personal disadvantage as a result of family and domestic violence are supported and empowered to address immediate and longer term financial and personal risks and vulnerability. This is a remote (working from home), call centre team with set hours of operation.

Some of your key responsibilities will include but not be limited to;

  • As the initial point of client contact, you will be required to assess a person’s presenting financial, personal and any other relevant circumstances; provide information and options, agree and obtain client consent for referral
  • Undertake high quality, trauma informed intake and assessment and provide initial support, consultation, triage and warm referral to internal or external services. Internally the person may be directed to a Financial Counsellor or Social Worker. You may refer to external organisation where appropriate
  • Work closely with external agencies who refer FDV clients to the program; respond to enquiries, assess referrals, build relationships and work with them to complement their support of FDV clients.

About you:

  • Diploma in Financial Counselling; or Core Financial Capability units of the Diploma of Financial Counselling; or Diploma Community Services preferred
  • Experience in community service, financial counselling or financial capability service delivery
  • Ability to communicate and demonstrate human rights, social and economic justice in practice
  • Understanding of the Australian financial and credit system, including debt traps
  • Demonstrated understanding of the community services system, in particular the family violence sector
  • Experience working with women affected by family violence, or within the family violence sector, and an understanding of financial abuse
  • Skills in phone intake, assessment and triage
  • A knowledge of referral options and the ability to make specialised referrals in response to identified client goals
  • Demonstrated time management skills
  • Capacity to enter relevant, accurate and timely data
  • A satisfactory Police Check
  • A current Working with Children’s Check (WWCC)

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please explore our website: www.goodshep.org.au.

A position description is attached.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

How to apply

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