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Client Support Officer - Orange Door

Good Shepherd Australia New Zealand

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring
about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • Join a team of highly experienced Family Violence practitioners who are dedicated to providing support to victims who are experiencing or have experienced family violence
  • Full Time, 12 Month Fixed Term Contract
  • Hastings, Orange Door Location
  • SCHCAHDS Level 4 -$75,662.62 + super, salary packaging benefits

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services.

Responsibilities

  • Support the Hub Manager and broader Hub employees in delivering client-focused objectives as aligned with strategic policy directions for Good Shepherd
  • Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.
  • Provide a clear description of the services provided by the Hub, and provide timely and up-to-date information, in response to phone, e-mail and face-to-face enquiries.
  • Identify client pathways within the internal Hub environment, and support client access to the relevant services and team members.
  • Actively develop and maintain effective working relationships across the Hub workforce.
  • Respond effectively to clients from diverse communities to ensure an inclusive and responsive approach.
  • Comply with OH&S and emergency procedures, in line with the Good Shepherd Policies and procedures.
  • Provide administration support, including ascertaining and maintaining client information, stakeholder and community service organisation communication, and general administrational duties.
  • Keep accurate and complete records of work activities in accordance with legislative requirements and the Victorian Government’s records, information security and privacy policies and requirements.

About you

  • A tertiary qualification in fields similar to community services, health administration or business management would be desirable
  • Demonstrates an understanding of the complex nature of family violence including the gendered nature of family violence, as well as sensitivity to the behavioural outcomes of experiences of violence and trauma
  • Experience working from a child centred approach, and more broadly working with vulnerable people in a service delivery environment
  • An understanding and commitment to Child Safe Standards
  • A satisfactory National Police Check
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 10 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent
  • Evidence of Covid-19 vaccination, or medical exemption

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please explore our website: here.

To submit your application, click Apply Now.

A position description is also attached.

You may be required to obtain particular vaccines or immunisations in order to perform the inherit requirements of this position. This Includes but Is not limited to the COVID-19 vaccine/immunisation

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

How to apply

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