Good Shepherd Australia New Zealand's logo

Client Support Administrative Officer

Good Shepherd Australia New Zealand

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • SCHCADS Level 4
  • Full time, Ongoing
  • Working from home during restrictions then In La Trobe St Melbourne

This National team will ensure that people who present with financial and personal disadvantage as a result of COVID 19 are supported and empowered to address immediate and longer term financial and personal risks and vulnerability.

About you

  • Certificate III in Community Services desirable
  • 2+ years’ experience in an administration/client support role
  • Experience with loans systems or similar platforms
  • Experience in the community sector, banking and retail, hospitality or a combination would be beneficial
  • Knowledge of the financial and credit industries and community services system desirable
  • Excellent time management skills
  • A satisfactory National Police Check
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent
  • Calm in a busy environment, thinks clearly - can manage multiple tasks professionally and discreetly
  • Can have inclusive, trauma-informed, empathic, and supportive conversations that place the client’s identity, needs and context at the centre.
  • Capacity to self-reflect and understand impact of own behaviour and words on others.
  • Can assist clients to complete more documentation and forms i.e. letters to creditors.
  • A knowledge of Legislation pertinent to credit and debt.
  • Skills in data entry, record management and documentation
  • A willingness to adapt to changes in the workplace to ensure improved outcomes for clients
  • Computer Literacy skills

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please explore our website: www.goodshep.org.au.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.
Good Shepherd Australia New Zealand's logo

Email me more jobs like this.

Daily