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Business Lead - Quality Assurance, Community Networks & Microfinance

Good Shepherd Australia New Zealand

Good Shepherd

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • SCHCADS Level 7 (plus super and salary packaging)
  • Full Time, Ongoing
  • Work from home and travel to GSANZ Office as required

Good Shepherd works with a diverse range of community organisations to increase the reach and impact of the No-Interest-Loan-Scheme (NILS) program. The NILS program provides individuals and families on low incomes with access to safe, fair and affordable credit. Prior to the COVID-19 outbreak, the mode of delivery of NILS was more than 80% face-to-face service. This has amended our mode of delivery to the NILS network to a more web based and online engagement and communication model.

This role will have accountability for developing & implementing continuous improvement across Microfinance, in particular, the phone and online distribution channel. The role will maintain the risk profile and deliver the controls assurance program for this area of the business.

About you

  • Proven experience in quality, risk, compliance or audit
  • Experience in facilitating continuous improvement in financial practice in a call centre and/or online distribution channel (highly regarded)
  • Proven facilitation, advocacy, problem solving and negotiation skills
  • Demonstrated experience engaging with key stakeholders to achieve positive outcomes in the delivery of services
  • Training and presentation skills
  • Excellent interpersonal and written and verbal communication skills
  • Ability to work remotely with minimal supervision
  • Experience in GRC tools (RiskMan and/or iAuditor) will be highly regarded
  • A satisfactory National Police Check
  • A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
  • A current Employee Working with Children’s Check (WWCC) or state equivalent

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please see the attachment below or explore our website: www.goodshep.org.au.

Please apply as soon as possible, applications are considered as they are received.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

How to apply

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