ABOUT THE GLEN GROUP

The Glen Group, based on Darkinjung Country (Central Coast NSW) is NSWs largest Aboriginal Community-controlled rehabilitation service and operates two residential rehabilitation centres:

• The Glen for Men, a 40-bed centre at Chittaway Point
• The Glen for Women is a 20-bed centre located at Wyong Creek, and a 9-bed transition house nearby

However, we are more than just rehabs. We provide a whole-of-journey client support through our INFO team (Intake, Navigator, Family & Outreach) team that support clients pre and post treatment.

Our programs are about empowering people to take control of their lives, to live a good, fun life and to become active members of their families and the community as a whole.

The Glen Group’s program is designed to treat a client in a holistic manner by addressing all of their issues. This means that we treat the person as a whole (spiritually, mentally and physically). We don’t just treat their addiction, we also look at things in their life that may be causing the addictive behaviours.

About your role

You will work very closely with the CEO to manage The Glen Group’s Reporting calendar and develop and implement The Glen Group Research Strategy.

• Your supervisor: CEO / Head of Corporate Services
• Location: The Glen for Men (50 Church Rd, Chittaway Point NSW 2261) and remotely when required, per The Glen Group policies and procedures
• Hours: Full-time (38hrs per week)

your responsibilities

Reporting:

• Draft reporting to all funding bodies, including government, philanthropy, and peak bodies. This includes quantitative reporting (KPIs) and qualitative reporting
• Maintain a reporting calendar and ensure all reports are drafted in a timely manner, with enough time for Executive review and feedback.
• Understand and incorporate Executive review and comments
• Understand the flow of information from frontline workers to reports, and identify areas of improvement – in systems, people & processes.
• Work closely with Managers and Executives to collect data/information (and strategise balancing capacity of frontline staff)

Research:

• Apply The Glen Group research criteria to new research opportunities
• Manage The Glen Group research projects (particularly data linkages)
• Upskill The Glen Group team in their understanding of research and its long-term impact on policy and system change
• Contribute to funding applications, tenders and impact studies
• Source drug and alcohol sector, policy, and community data to benchmark The Glen Group (and support Executive to draft our response)

YOUR SKILLS

Your technical skills & experience:

• Experience in reporting and compliance with funding agreement requirements (particularly State and Commonwealth contracts)
• Confidence working with deadlines and multiple reporting cycles
• Understanding of reporting on KPIs (both qualitative and quantitative)
• Ability to benchmark against sector/industry trends
• Experience in understanding and participating in research projects
• Ability to use Co-Pilot, PowerBI, MS Excel and MS Forms
• Understanding of AI and curiosity to explore new use cases in your role
• Ability to extract information from client management systems
• Project management skills and the ability to consult, listen, plan, execute & communicate projects
• Ability to use MS Teams and Outlook (email and calendar)

Your soft skills:

• Respect for The Glen Values
• Attention to detail
• Good communication skills (including listening, verbal and written
• Ability to communicate “reporting & research language” into layman’s terms
• Ability to plan your work, and manage your priorities, focus and time
• Ability to work independently
• Understands accountability as a tool for improvement, not compliance alone
• Comfortable working alongside Executive and operational staff & clients
• Ability to provide solutions when you identify a problem
• Openness to receive constructive feedback

KPIS

• Complete all reporting to funding bodies at least one-week in advance (to allow time for Executive review and changes)
• Maintain and update reporting calendar on a monthly basis

next steps

To submit your application, please click 'Apply Now' by the closing date.

A position description is attached.