• Classification: Social, Community, Home Care & Disability Services Industry (SCHADS) Award 2010
• Level 2 - 3 depending on experience
• Duration: Contract
• Hours of Work: Full Time

Overview & Purpose of Position

The Administration and Client Support Officer is engaged to work effectively and co-operatively with all of the Gold Coast Community Legal Centre’s other workers to further the goals of the Centre, through the provision of information, referrals, client intake and administration support for the Centre and all of its workers and across all of its service programs.

Essential Knowledge, Skills, Abilities and Qualities

Working under the supervision and direction of the management, you are required to undertake a range of duties and work functions/activities requiring:

• A commitment to working co-operatively with fellow staff and management to further the goals of the Centre
• Good written and oral communication and interpersonal skills, enabling you to work co-operatively, collaboratively and effectively with the Centre’s management, staff and volunteers as well as the Centre’s various stakeholders
• High level computer skills, including Microsoft office and excel
• A thorough knowledge of work activities performed in the workplace
• A sound knowledge of procedural and operational methods of the workplace
• Work under general direction in the application of procedures, methods and guidelines which are well established
• Solve problems of limited difficulty using knowledge, judgment and skills acquired through previous work experience
• Exercise initiative in the application of established work procedures and establish goals/objectives and outcomes for your particular work
• Provide assistance to volunteer and other workers in their day to day work
• Otherwise undertake duties and functions and exercise knowledge, skills and experience characteristic of an employee at your level as required.

Desirable Knowledge, Skills, Abilities and Qualities

• Interest and/or experience within the legal profession or social work profession, such as, but not limited to, previous or current studying or experience working in either environment in any capacity.
• Knowledge of QuickBooks and accounting software

Duties

To undertake the following across each of the Centre’s service programs as required:

Reception and Client Support

• Reception duties including answering the telephone, greeting clients and visitors, screening and referring telephone calls, handling enquires.
• Appointment preparation and allocation duties of legal and social work clients
• Other reception and client support duties as requested

General office administration

• Recording of statistical information, data entry and provision of statistical and other reports, including client file management.
• Provision of other administration support functions as required.

Law student / social work student interaction

• Working with law and social work students placed at the Centre, including but not limited to:
• Providing suitable tasks for them to complete as approved;
• Assisting them undertake phone and reception duties when required;
• Monitoring the day-to-day needs of the students to assist ensuring a fulfilling and beneficial placement

Governance support

• Provide support to management staff of the Centre as needed, from time to time.
• Provide administration support or other related tasks for management staff as requested, operating in confidence whilst dealing with matters.

Meetings and Development

• To attend and participate in regular meetings with Centre team members including:
• staff meetings
• administration staff meetings; and
• other meetings as required.
• To attend and participate in supervision, professional development and training as required.

Organisational

• Be aware of and comply with the Centre’s Risk Management Guide, and the Centre’s policies and procedures