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Customer Service and Administrative Support (Voluntary)

Fusion Building and Maintenance - Fusion Aust. Ltd
  • Exciting opportunity - expand your career path - join a leading NFP
  • Grow your customer service and administration skills
  • Impact people's lives
  • Flexible conditions
  • Office location Richmond NSW

An opportunity is available as a volunteer to assist a professional and enthusiastic team to enhance the quality of life for aged and disabled customers.

About Fusion Building and Maintenance (FBM)

FBM wants everyone to be safe and independent in their home. We passionately believe this is the best way to support families. We do this by providing cost effective, long lasting solutions. Our home modifications and maintenance service approach makes it simple for our customers, providing assessment of individual needs and delivering quality, personalised service, in a timely way. FBM is a leading provider of specialist disability access home modifications and maintenance in the Hawkesbury, Penrith, Nepean/Blue Mountains district and also also undertake commercial home renovations. We have been serving our community in this way for more than 15 years. FBM has a record of delivering quality, professional and customer focused service delivery which has been repeatedly confirmed by our customers and the communities in which we work.

FBM is a social enterprise of Fusion Australia Ltd – a Christian youth and community organisation. So we inject surplus funds from our commercial home renovations into our youth at-risk mentoring program.

About the Job Opportunity

As a Customer Service and Administrative Support volunteer you will be a vital part of making our home modifications and maintenance services simple and supportive for our customers. You will assist our busy Admin Team in all tasks including answering calls, dealing with suppliers, providing support for intake processes and administration tasks as requested on a daily basis. You will also be providing a high level of customer service to new and existing customers, reception duties and record-keeping.

The role will effectively build on your existing customer-service skills and provide you with a broad orientation to the Aged Care and Disability sector. This is an exciting opportunity to understand a growth industry, providing you with both general and local knowledge of the My Aged Care and NDIS systems.

Volunteering with us

The professional nature of the role will require a 12-month commitment, with a three-month probation period.

We offer our volunteers many benefits such as flexible working arrangements, orientation and other support and training relevant to the community sector.

Workdays and hours are flexible within normal business hours.

For further information about us please check this link: www.fusionbuilding.com.au

Specific role requirements

  • Working with Children Check
  • National Police Check

Other skills and requirements

  • Customer Service experience (at least 12 months)
  • Confident sending/receiving emails, doing data entry and using the internet
  • Friendly, approachable, conversational
  • Patient, good listening skills
  • Reliable and responsible
  • Respectful of privacy and personal information
  • Willingness to attend staff training as required

Phone (02) 8805 5960 for further information.

It is essential that all applicants have the right to live and work in Australia.

Applicants will be subject to a National Criminal Record Check and NSW Working With Children's Check. FBM is an EEO Employer and a smoke/alcohol free workplace.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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