• Reports to: General Manager
• Direct Reports: Delivery Drivers, Warehouse Team

• Start date: As soon as possible

• Location: Laverton North, Victoria
• Hours: Full-time 5 days/week

We are looking for someone to lead the operations of the business.

• Pivotal role in ensuring smooth operation of warehouse and delivery processes and team deliverables including quality control
• Key point of contact for purchasing and overall customer satisfaction
• Maintaining existing business relationships based on our purpose

Our Why

Fruit2Work (F2W) is a unique organisation. F2W are a certified social enterprise which delivers a high quality, personalised fruit and milk service to workplaces in and around Metropolitan Melbourne & the Greater Geelong region.

We do this to create meaningful employment opportunities for those who have been impacted by the justice system, creating chances. Through these employment chances, our team gain skills, experience, and a sense of self-worth therefor assisting them reset their lives and rebuild their place in the community and society as returning citizens.

Supportive employment is a major factor in the reintegration journey of someone with lived experience of the justice system. Nearly half of the people released from prison today will re-offend and return to prison in less than 2 years.

By providing a superior service to our customers, we allow our team members to turn their lives around and avoid reoffending with the resultant social impact costs of around $500,000 per person.

We are proud to say that we have had no one return to prison whilst employed at F2W.

Our values

• We do not judge
• We lead by example through lived experience
• We create an accepting environment
• We are disruptive to bias
• We remove stigma

What makes us different?

• We are a values driven business with a positive social purpose.
• We effectively prevent people from reoffending.
• We are a team of people who look after each other.
• We give everyone the opportunity to belong. ​
• We enjoy ourselves.
• Our whole team lead by example.
• We reunite people with their kids, their families, their partners creating a positive ripple through society.

Position accountabilities:

• Ensuring quality of stock incoming and outgoing
• Accurate forecasting and purchasing of required stock from multiple suppliers minimising excess
• Close liaison with other staff & General Manager on customer issues & changes. Early warning of significant changes essential
• Ensure all warehouse & food safety documentation is up to date and properly recorded
• Managing warehouse crew from (Team Leader to packers) along with delivery drivers
• Rostering of workers within budget targets
• Undertake OHS checks
• Contribute data to monthly reporting
• Monitoring of operational costs while balancing business needs
• Escalation point for unresolved issues at first point of contact
• Ad-hoc office duties as required
• Conduct yourself in an empathetic way towards all staff, living the F2W values
• Demonstrate the F2W values by always acting in the best interests of F2W and working together across the business to create the best overall results and decisions.

Position Requirements:

1. Skills

• Office Systems literate - Easyvend & Xero desirable
• Analytical skills that allow report generation
• Customer issue resolution skills including ability to use customer contact to strengthen relationship
• People management skills
• MUST have empathetic values
• MUST be able to work with people of all levels and backgrounds
• Self-motivated/Self starter

2. Experience

• Logistics experience (back office)
• Managed people previously
• Has worked with people of diverse backgrounds previously (ex-offenders desirable)
• Worked with a Not For Profit or social enterprise previously (desirable)
• Experience in food distribution industry (desirable)
• Experience in handling customer communication both verbally & by email
• Demonstrated ability to handle multiple issues in parallel

3. Qualifications

• Warehouse/logistics/management (desirable)

4. Key Criteria

• Working with people impacted by the justice system
• Balancing the F2W purpose/values with business needs
• Aligning with the F2W culture
• Being an early starter (when required)
• Ability to cope with repetitive tasks whilst maintaining accuracy
• Clear demonstration that they connect to & support the purpose of F2W
• Ability to tell the F2W story to customers & act as advocate for the purpose
• Improving the Business
• Credibility and Confidence
• Building relationships

Candidates will need their own transport to the office in Laverton North. This is an office based on site role.

Enquiries: Simon Fenech 0456 558 008 or [email protected] using the subject line: Operations Manager enquiry via EthicalJobs.

Applicants may be interviewed prior to the closing date, so don’t hesitate.

A position description is attached.