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Director of Strategy - Mortgage Wellbeing Service

  • Part time or full time option
  • Werribee based location
  • Provide free services to the Melbourne Western suburbs community with regard to mortgage stress and related issues
  • Apply expertise to deliver a best practice and high impact program involving integrated multidisciplinary practice models with an overarching emphasis on law reform, systemic impact and systems improvement
  • Build and manage a dynamic workforce and work closely with the WEstjustice CEO and Senior Management Team

The Organisation

WEstjustice is a leading community legal centre providing free services to vulnerable and disadvantaged people. From our offices in Footscray, Werribee and Sunshine and through our outreach services we provide advice, representation and education on a broad range of issues including employment, discrimination, consumer disputes, tenancy, credit and debt, family disputes, family violence, criminal law, infringements, children’s law and more.

WEstjustice believes in a just and fair society where the law and its processes do not discriminate against people experiencing vulnerability. We provide free legal education, undertake law reform activities and work in partnership with their local communities to deliver projects that improve access to justice.

Our purpose is to service the legal needs in the West in a way that addresses the systemic nature of disadvantage.

The Role

This is an exciting time to be joining WEstjustice and leading this dynamic program. The Mortgage Wellbeing Service Team will be initially based at our Werribee office. Working with the Legal Director - Mortgage Wellbeing Service, you will be responsible for leading the expansion of our Mortgage Wellbeing Service from its western suburbs catchment into a Victorian state-wide legal centre and ultimately creating an independent entity. 

You will oversee the strategy and operations of the service to create opportunities to be at the forefront of new and improved ways in which we can work with clients to improve service delivery models and advocate for real and effective change. You will lead risk management systems and overall compliance, implementation of policies and procedures, resource allocation, financial management, recruitment and development of staff, and implementation of the strategic direction and objectives of the service.

In addition to expansion and operations, you will lead the team’s reform agenda to promote systemic change and improve accessibility, laws and processes for people experiencing mortgage stress. You will also manage relationships with a range of stakeholders that includes partners, governments and potential funders.

Working closely with the CEO you will collaborate and contribute to the wider organisational strategy to ensure best practice, accountability and impact.

We are therefore looking for a person who is ready to help WEstjustice reform, change and, at times, disrupt the current systems to create better life outcomes for our communities in the West and greater Victoria.

Skills Required

You will be qualified in law and have experience as a senior member of legal and operations teams and leading and managing staff with the ability to hold a Principal Practising Certificate. You will have significant experience in the community and/or not for profit sector, particularly in community legal centres.

You will also have demonstrated experience in a leadership role, and substantial experience in a policy development or influencing role, including:

  • Experience leading an organisation, team or impact area, including management and supervision of program managers, senior and junior staff
  • The ability to handle and resolve challenging situations or issues
  • The ability to make reasoned, strategic decisions in a collaborative manner, including about competing priorities in a busy workplace
  • The ability to work autonomously with limited direction from the CEO
  • The ability to set and deliver work outcomes
  • Significant experience in project development and fundraising, budget monitoring and financial acumen, with an ability to understand and address the opportunities and challenges that face the Mortgage Wellbeing Service, including the development of a long term funding strategy
  • High level of organisational awareness and understanding of political processes
  • Demonstrated ability to work collaboratively and confidently to engage with a diverse range of stakeholders and to build strong partnerships
  • Strong commitment to social justice and community engagement, including a demonstrated understanding of the social context of law and the issues faced by communities experiencing vulnerability and the ability to coordinate and lead systemic impact work
  • Highly developed ability to engage with, communicate with and assist clients experiencing vulnerability and/or disadvantage
  • Strategic, intellectual, conceptual and analytical thinking skills, with the ability to conceive, conceptualise and express innovative ideas with impact
  • The ability to operate in a culturally diverse organisation with multiple external and internal stakeholders
  • Highly developed interpersonal skills including networking, relationship and alliance building, and collaboration with a wide range of different institutions, interest groups, stakeholders and individuals in various settings including government, private and community sectors
  • A collaborative, enthusiastic, motivational and team-oriented leadership style
  • The ability to develop an open, respectful, accountable and non-threatening feedback culture
  • Awareness of own impact and influence and use of it to improve the functioning of the Mortgage Wellbeing Service
  • Well-developed public speaking skills
  • Demonstrated understanding of and commitment to WEstjustice’s Vision, Purpose, Strategic Plan 2020-23 and Impact Areas 2020-23

Benefits & Culture

  • Competitive salary with salary packaging
  • Up to 5 hours study leave per week
  • Flexible working conditions
  • Passionate, professional and dedicated team
  • Focus on career development


Salary range - $108,000 – $114,000 per annum (depending on experience), plus employer funded superannuation in accordance with Superannuation Guarantee (Administration) Act 1992 (Cth). In addition, generous salary packaging is available (including access to Accommodation and Meal Entertainment packaging).

how to apply

To submit your application please click the Apply Now button.

A copy of the position description is available below.

If you require more information please call An Huynh on 03 9749 7720 for a confidential discussion.

The successful applicant will require a current Working with Children’s Check and a Police Check or be prepared to apply for both.

Applicants must possess the right to work in Australia.

WEstjustice is committed to building a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people living with a disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQ-identifying people.

How to apply

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