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NDIS Operations Coordinator - Wollongong / Illawarra

Flame Tree Care
  • Join Flame Tree Care as Our NDIS Operations Coordinator
  • Part-Time (25 hours/week, 0.67 FTE)
  • Fixed Term (12 months)
  • Salary: $75,000–$90,000 pro rata + 11.5% Superannuation
  • Location: Wollongong/Illawarra Region

Flame Tree Care is a newly established, registered disability services provider in the Wollongong/Illawarra region. We are committed to embedding best practices from the start, and we are looking for an experienced NDIS Operations Coordinator to join our team. This is a unique opportunity to make a meaningful impact by helping establish and grow our organisation with a focus on quality, culture, and person-centred care.

Why Join Us?

  • Impactful Role: Help shape and grow a company from the ground up.
  • Flexible Work Environment: Part-time hours in a supportive and values-driven workplace.
  • Career Development: Work with experienced leaders and gain opportunities for professional growth.
  • Meaningful Work: Lead the delivery of high-quality, person-centred care that makes a difference.

About the Role

As the Operations Coordinator, you will:

  • Lead the daily operations of NDIS services, ensuring compliance with NDIS standards and regulations.
  • Drive a culture of empathy, integrity, and excellence across the organisation.
  • Ensure the organisation is always "audit-ready" by maintaining up-to-date policies, procedures, and records.
  • Foster relationships with participants, families, and external stakeholders to ensure high-quality, person-centred support.
  • Partner with the leadership team to implement systems, policies, and strategies that support sustainable growth.

Key Responsibilities

  • Relationship building and management
  • Organisational Leadership
  • Service Delivery
  • NDIS Compliance

Essential Skills and Experience

  • Minimum of 3 years' experience in either a Service Coordinator / Intake Officer to Team Lead / Operations Manager role within healthcare, disability, or aged care.
  • Tertiary qualification in business, healthcare, or social services desirable.
  • In-depth knowledge of NDIS standards, funding models, and audit requirements.
  • Experience delivering person-centred services and preparing for NDIS audits.
  • Familiarity with PRODA and NDIS systems.
  • Mandatory Checks: Paid Working with Children Check, NDIS Worker Clearance, current First Aid, police check, and full Australian driver’s licence (all required before commencement).

Desirable Attributes

  • Outcome-focused with exceptional attention to detail.
  • Outstanding communication skills, both verbal and written.
  • Models behaviours of empathy, transparency, and accountability.
  • Demonstrates respect for diverse backgrounds and cultural differences.

What We Offer

  • Competitive Pay: Pro rata salary with flexible leave and working arrangements.
  • Professional Growth: Work with a supportive and experienced leadership team.
  • Meaningful Impact: Lead a role that prioritises participant satisfaction and high-quality care.

Apply Now!

Flame Tree Care is an equal opportunity employer, welcoming applications from all qualified individuals. Let’s work together to make a difference in the lives of those we serve.

Visit us at https://flametreecare.com.au/.

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