Jigsaw 's logo
Apply NowMore from this Employer
Jigsaw 's logo

Operations Manager

  • A Chance to be apart of a fast growing business that is making a lasting impact
  • A new, full-time position located in Frenchs Forest
  • Competitive salary + super + salary packaging available


Jigsaw is a not for profit organisation designed to break the cycle so many people with disability face – of never gaining entry to the workforce.

At Jigsaw, we believe people prepare best for work, through work and our mission is to build an Australia in which people with disability are fully included in the workforce’.

At the heart of the Jigsaw model is a thriving document and data management business, providing a range of high-quality commercial services to corporate and government clients. This business enables us to provide a training pathway for people with disabilities to prepare for employment at their own pace and undertake award wage employment before transitioning to open employment.

Due to successful expansion, we are seeking an experienced and energetic Operations Manager to take ownership of our day to day operations.


Are you empathetic and purpose driven with a passion for inclusion?

Do you have a strong operational background with a proven track record of continuous improvement and change?

Are you a values aligned, credible leader who thrives on creating an unbeatable workforce?

Are you collaborative and outcome focused with a cool head under pressure?


Reporting to the CEO, the Operations Manager is responsible for providing operational leadership across Jigsaw’s network of national hubs. With a focus on people leadership and consistent service delivery, the Operations Manager will be responsible for supporting Jigsaw’s strategic growth plan and ensuring all hubs operate in line within Jigsaw’s model, budget, processes, procedures and methodologies.

This role will take a quality and continuous improvement approach by identifying and driving improvement in order to increase efficiency and effectiveness of the operation

The Operations Manager will drive the Jigsaw vision and mission by ensuring the culture and values of the organisation are promoted and upheld. In this role, you will have a key focus on the following areas:

  • People Management and Leadership across the whole employee lifecycle including recruitment, development and day to day coaching of staff, performance management;
  • Continuous improvement of procedures and processes within the operation with an emphasis on quality and efficiency;
  • Reporting of goals/metrics, analysing data to ensure compliance and enable informed decision making.
  • Role modelling the Jigsaw values and behaviour, ensuring the highest standards are reflected within the culture of each hub.
  • Driving Health, Safety and Wellbeing within each hub and ensuring incidents in the hubs are collaboratively managed in line with Jigsaw values and policies.


  • Degree qualification (preferred)
  • 5 + years operational management experience
  • Proven experience managing large teams
  • Strong track record of service delivery and service improvement
  • Experience within the Disability Industry would be advantageous


  • Possess or willing to obtain a NDIS workers screening check
  • Possess or willing to obtain and Working with children check

Email me more jobs like this.