• Immediate start with flexible working options. The position will initially be based from home, then at Mt Gravatt Hub when it opens mid-February 2020.
• Competitive package based on relevant qualifications/experience + super + salary packaging (including novated car leasing) options.

Jigsaw is a social enterprise revolutionising the way people with disability receive job training, employment opportunities and the ability to transition into mainstream employment.

The heart of the Jigsaw model is a vibrant document management business, providing high-quality business-to-business services to corporate and government clients.

This commercial activity allows Jigsaw to create a range of training, employment and transitional opportunities for people with disability, to develop towards work-readiness in a supported, real-life, working environment.

We are excited to be bringing Jigsaw to Mt Gravatt, QLD, opening mid-February 2020.

The Community Engagement Lead will be responsible for both the initial engagement of our participants and the ongoing relationship with them, within the Jigsaw hub.

Key areas of accountability include:

• Using your existing relationships within the Brisbane disability sector, engage our initial team of participants for Jigsaw Mt Gravatt opening mid-February 2020.
• Develop a pipeline of prospective participants for Jigsaw Mt Gravatt, as the service expands in 2020.
• Respond to enquiries from potential referrers and new participants.
• Management of participant recruitment involving initial tours, trial days, the completion of intake procedures/documentation and the introduction of the new participant to the co-working space.
• Understanding of participants overall NDIS budget and coordination of Schedule of Supports and any ongoing change to the Schedule of Supports including coordinating changes which may be to another location or enterprise within Fighting Chance
• Proactive support for participants with NDIS plan reviews including the provision of documentation.
• Develop and maintain relations within the local community and with a local referral network.
• Manage and attend Expos and similar post-school promotional events.

The successful candidate will be able to demonstrate:

• A current understanding and network within the Brisbane disability sector;
• Understanding of the NDIS and experience working with people with disability.
• You have a proactive attitude to work and are a natural self-starter with initiative in spades, along with the ability to work hands-on as part of a team and autonomously when required.
• Excellent customer service skills
• Strong verbal and written communications
• A high level of empathy and interpersonal skills
• Demonstrated experience in developing and maintaining relationships
• Strong organisational skills to juggle multiple scenarios and the ability to prioritise in response to dynamic business needs

Qualifications and experience required:

• A relevant tertiary qualification (social/community services/allied health) and 3+ years recent experience in a customer-centric position with disability sector.
• Operational, customer service and/or administrative business experience.

Also required to:

• Possess the right to work in Australia
• Travel domestically within metropolitan Brisbane area.
• Possess a current satisfactory National Police Clearance Certificate and Working With Children Check
• Have access to a current registered motor vehicle and possess a current unrestricted QLD driver's license (km reimbursement provided).
• Be available and willing to work at events on weekends and evenings on occasion.