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Business Lead



Jigsaw is a not for profit organisation designed to break the cycle so many people with disability face — of never gaining entry to the workforce.

At Jigsaw, we believe people prepare best for work, through work and our mission is to ‘build an Australia in which people with disability are fully included in the workforce’.

At the heart of the Jigsaw model is a thriving document and data management business, providing a range of high-quality commercial services to corporate and government clients including Westpac, Coca Cola Amatil. This business enables us to provide a training pathway for people with disabilities to prepare for employment at their own pace and undertake award wage employment before transitioning to open employment.

We are seeking an experienced and energetic person to join our team!


Business Leads are responsible for the high quality and timely completion of Jigsaw’s business contracts. Business Leads supervise assigned Paid Trainees to deliver on monthly contracts, and produce high quality work that exceeds client requirements whilst providing an employment experience to Paid Trainees that will set them up for success in mainstream employment.

Business Leads supervise and track the performance and development of their team in line with Jigsaw’s employment training framework.


  • Provide Paid Trainees with the necessary training to fulfil Jigsaw contracts in line with pre-established processes and procedures
  • Develop Paid Trainees individual employment goals and foster their progression toward gaining mainstream employment
  • Support & supervise the performance of your team
  • Provide informal communication to Paid Trainees, carers and/or families
  • Ensure the business tracking system is kept up to date at all times, including contract status, volume, and estimated delivery date
  • Other ad hoc duties as required by Business Manager as directed


  • A relevant qualification in Business Services / Business Administration and / or 2+ years previous experience in supervisory or Team Lead roles
  • Demonstrated experience in supervising a team
  • Possess a working knowledge of occupational health and safety practices
  • Experience within the document and data management industry (desirable)
  • Experience in Training and Development (desirable)
  • Experience working and or supporting people with disabilities (desirable)


  • A passion for (and/or experience with) working with people with disability
  • High bandwidth for multi-tasking
  • Natural aptitude and positive approach for leading a team
  • Excellent communication and teamwork skills


  • Have the right to work in Australia
  • Possess or be willing to obtain a NDIS Workers Screening Check
  • Possess or be willing to obtain a WWCC
  • Completion of NDIA Worker Orientation Module
  • Provide First Aid (HLTAID003)
  • Possess proof of COVID 19 Vaccination or a medical exemption


  • Jigsaw employees receive tax-effective salary packaging opportunities, meaning you can increase the value of your take-home income.
  • Potential career development opportunities both in Sydney and interstate as the team expands interstate
  • Online and face-to-face training as required for the role.
  • A chance to be a part of a passionate, creative and inclusive team


  • The person is the point
  • The power of yes
  • We're trailblazers
  • A hand up, not a hand out
  • Unbeatable workforce

How to Apply

If this sounds like you please apply today! Click "Apply Now". To be considered for this position please attach a cover letter outlining your suitability to the position, along with your current resume (including the contact details of 2 referees).

Apply Now

Applications for this role will take you to the employer's site.

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