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Business Analyst - Flexible Location

The Fred Hollows Foundation
  • Do you want to do work that really matters? Help us end avoidable blindness
  • Full time, Permanent, based in Sydney, Melbourne, Canberra or Brisbane (Flexible work from home arrangements available)

ABOUT THE FRED HOLLOWS FOUNDATION

The Foundation is an international development organisation working to prevent blindness and restore sight. This year marks The Foundation’s 30th anniversary of carrying on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation has grown to work in more than 25 countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 2.5 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind or vision impaired and Indigenous Australians exercise their right to sight and good health.

ABOUT YOU

You will an excellent communicator with strong stakeholder engagement skills, able to influence and negotiate with people across all levels, both internally and externally. Further, you will be able to build strong working relationships within a complex environment, cross culturally and with colleagues from a non-technical background. You will be patient and understanding, able to simplify complex concepts and ideas, and present them back in an easy and digestible way. You will have high attention to detail, with an analytical approach and a problem-solving attitude. You will be highly organised, self-motivated and with succinct planning skills. Further, you will be comfortable to work with minimum supervision and be able to work well under pressure, where you have multiple competing deadlines. Finally, you will be a team player able to work constructively with others and have experience mentoring and coaching team members across all levels.

THE OPPORTUNITY

The Business Analyst will identify business areas that can be improved to increase efficiency and strengthen business processes. They will also support the systematic efforts to identify and document business processes across The Fred Hollows Foundation. They will lead efforts to effectively conduct process reviews with multiple key stakeholders and aim to redesign procedures utilizing digital and non-digital solutions with a focus on simplification and automation.

KEY RESPONSIBILITIES

  • Utilise business analysis techniques and tools to document pain points and identify opportunities across organizational wide processes
  • Analyse and critically evaluate current state processes and re-design future (desired) states to be more efficient, meeting operational outcomes
  • Collaborate and develop excellent professional relationships with cross divisional and global stakeholders to identify opportunities for process improvement and workflow efficiencies, including implementation of digital solutions
  • Design, deliver and facilitate workshops/meetings with a variety of stakeholders (end user to Senior Management)
  • Explain technical concepts to non-technical users by acting as a business translator between customers, technology teams and internal teams
  • Work closely with IT technical/development teams or vendors to ensure that captured business requirements are effectively translated into functional requirements and solution designs
  • Defining user stories, acceptance criteria and test cases for processes that require software solutions
  • Support and strongly incorporate concepts of change management and organizational design (theory and practice) into engagements with the business and project stakeholders
  • Support and practice project management techniques as part of project teams or leading small project initiatives
  • Ability to focus on the details while maintaining an understanding of the big picture

WHAT YOU’LL NEED TO SUCCEED

  • Extensive experience in business analysis techniques and tools
  • Extensive experience with Microsoft applications e.g. Outlook, Word, Excel, Teams, Planner, Visio, Dynamics, Power BI, Power Apps, Atlassian Jira and financial systems
  • Strong experience with business requirements, system selection and solution design
  • Strong communicator with good business acumen and presentation skills
  • Strong visualisation skills – flow diagrams, infographics and dynamic presentations
  • Proven experience working an agile environment as part of a multi-disciplined team and can self-lead and manage time effectively
  • Well-developed problem-solving skills and can apply sound judgment when proposing solutions
  • Demonstrated capacity to work effectively in cross cultural/ mixed language environments
  • Familiarity with concepts of change management and end user experience
  • Experience writing practical communications, user guides and instructions to support process and system changes.
  • Passionate about improving processes, implementing new technology and leveraging digital applications.
  • Bachelor’s Degree in Project Management/Organisational development; certification in business analysis (CBAP) as well as green belt in Lean Six Sigma.

Highly Desirable

  • Prior experience with large system selection, design and implementation in either Finance (ERP) or marketing / customer (CRM) or similar.
  • Formal organisational change (PROSCI, CCMP etc.)
  • Process design and optimisation (Lean, Kaizen etc.)
  • Good experience with project management approaches, tools and phases of the project lifecycle
  • Worked with software development teams to articulate functional requirements
  • Requirement life cycle management via tools like Atlassian JIRA in an agile manner
  • Exposure and/or development of education and training campaigns for systems, data and process
  • Excellent system and process knowledge to ensure alignment between system, process, and people within the desired to be organisational design state
  • Desirable qualifications include an MBA, PROSCI and black belt in Lean Six Sigma will be an added advantage

HOW WE RECOGNISE YOUR CONTRIBUTION

Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you. Including:

  • Generous salary packaging - we provide access to not-for-profit salary packaging options, which will increase your take home pay, we also offer 17.5% annual leave loading
  • Flexible work environment – we focus on output, not hours and enable you to prioritise your health and wellbeing
  • Generous leave allowances – we offer Paid parental leave; 5 days bonus leave every year; an annual Foundation-wide “Me Day”; and time off for culturally significant/ceremonial leave
  • Ongoing commitment to your continuous learning and career development – through tailored leadership and professional development programs, access to Linkedin Learning and focused development conversations.

To find out more about our benefits click here

APPLICATIONS

Please apply directly via the "Apply Now" button. Should you have any questions regarding the opportunity please reach out to our Talent Acquisition Specialist, at [email protected] using the subject line: Business Analyst - Flexible Location enquiry via EthicalJobs for a confidential conversation. Kindly note that CVs will not be considered through this email address.

Aboriginal and Torres Strait Islander people are encouraged to apply for this position.

The Fred Hollows Foundation is committed to protecting the rights of children and community partners in all areas where we work. Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment. The Foundation is also committed to protecting the health of our beneficiaries, donors and partners and require incumbents of this role to be fully vaccinated against COVID-19 (except where medical conditions may make vaccination harmful to their health).

A position description is attached.

How to apply

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