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Senior Client Information Officer (Public Guardian) - NSW Trustee and Guardian

Department of Communities and Justice
  • 1 x Ongoing role and 1 x Temporary role (up to 30 June 2021) on a full-time basis (35 hours per week)
  • Location: Parramatta or Sydney
  • Clerk Grade 7/8, Base Salary ($97152– $107541), plus employer’s contribution to superannuation and annual leave loading 

About us

NSW Trustee & Guardian (NSWTG) is a statutory agency within the Stronger Communities (formerly Justice) Cluster. The agency supports the Chief Executive Officer of the NSWTG and the Public Guardian, to protect and promote the rights, dignity, choices and wishes of the people of New South Wales. The Public Guardian is appointed by the NSW Civil and Administrative Tribunal, Guardianship Division or Supreme Court under the Guardianship Act 1987 to make health and lifestyle decisions for adults with disability and impaired decision-making capacity. The Public Guardian promotes the rights and interests of people with disability through the practice of guardianship, advocacy and education.

About the role

The Senior Client Information Officer works within a team that designs, delivers and evaluates information, education and engagement programs targeted at represented people, stakeholders, government and the community that will meet the Public Guardian’s obligations under Section 79 of the Guardianship Act NSW. The role also investigates complaints and provides support for reviews of decisions as per the Civil and Administrative Tribunal Act (2013).

  • Deliver information and support to the public and key stakeholders to improve understanding of the Guardianship Act 1987.
  • Investigate complaints, make recommendations and provide administrative support to the NSW Public Guardian in reviews of decision.
  • Provide support to private guardians in their role.
  • Deliver education programs to build an understanding of the Guardianship Act and planning ahead.
  • Produce key publications for multiple audiences in hard copy and e-format and contribute to the organisation’s website in order to provide relevant and accessible information to the public.

We have two roles currently available 1 x Ongoing and 1 x Temporary full time up to 30 June 2021 with the potential for extension. 

Essential Requirements

  • Degree in social, legal, behavioural sciences or related discipline or equivalent experience
  • Proven fieldwork experience in an area of disability including individual and systemic advocacy skills
  • Excellent knowledge of disability issues and a comprehensive understanding and commitment to the Principles of the Guardianship Act
  • Available to travel throughout NSW to deliver training 

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
  • Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012 

About you 

The ideal candidate will have experience in managing competing deadlines and priorities to generate favourable outcomes for all clients and stakeholders. You will be willing to learn and understand changes to legislation and regulatory requirements. You will be an effective communicator with the ability to work independently to meet both individual client needs and NSW Trustee and Guardians customer experience statement. You will have a thorough understanding of the sectors relating to people represented by the Public Guardian, in particular the National Disability Insurance Scheme (NDIS). 

For detailed information on the key accountabilities and capability framework, please click here to download the role description. 

Applying for the role

To apply for this role you need to submit an application online by clicking apply now.

When applying you will need to: 

  1. Answer all pre-screening questions on the online application form and answer the two pre-screening questions below – we are looking for you to demonstrate your competency in this focus capability.  
    1. Please describe your work experience in relation to the National Disability Insurance Scheme (NDIS) or another sector that represented people would interact with. What issues do you think people represented by the Public Guardian may face dealing with the NDIS or another service system?
    2. The Senior Client Information Officer is required to handle complaints in addition to other responsibilities of the role. Provide an example detailing your ability to manage competing priorities against specific timeframes. 


  1. Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.


Anna Gauci
Assistant Public Guardian, Advocacy & Policy
02 8688 5863

Technical Support:

Linda Tummarello
Talent Acquisition Officer
02 9765 3155 

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. 

The Department of Communities and Justice is committed to building a workplace that values and supports diversity and inclusion. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds. 

The Department encourages applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment in the recruitment process, please call or email the contact person listed, and also advise us of your preferred method of communication.

How to apply

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