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Team Leader - Specialist Family Violence - InTouch

Scout Talent
  • Do you have a strong understanding of the nature and dynamic of family violence and its impact on victims/survivors?
  • Join a community-connected NFP enacting positive change at the intersection of family violence and multiculturalism!
  • Highly attractive above award remuneration plus super, 5 weeks annual leave and generous salary packaging options!
  • inTouch has an Equal Opportunity Exemption and for this reason requests applications from women only.

About inTouch

Celebrating 35 years, inTouch Multicultural Centre Against Family Violence (inTouch) offers services and programs across the family violence continuum, from prevention and early intervention, to crisis intervention, post crisis support and recovery.

Continuing to grow in size and scope, the culturally tailored work they do helps address the complex needs of refugee and migrant women throughout Melbourne and Greater Victoria.

inTouch are committed to changing lives and changing communities for the better. They strive to create a world where culturally diverse women and children live free of violence and, since 1984, have helped over 20,000 women and children experiencing family violence.

For more information about inTouch, including their rich history and role within the family violence sector, please click here.

About the Opportunity

inTouch currently has an exciting opportunity for a Team Leader of Direct Services to join their innovate and driven organisation in Richmond/East Melbourne & Dandenong locations on a full-time ongoing basis.

Reporting to the Executive Manager of Client Services, you will be responsible for providing leadership, direction and support to the Direct Services Team, Student placements and Volunteers. This includes ensuring all staff are provided with regular professional supervision and appropriate development and training opportunities to enhance their capacity to provide quality service.

You will also be responsible for developing positive and effective partnerships with external service providers and family violence outreach services.

Some of your key duties will include, but will not be confined to:

  • Providing leadership and direction to Direct Services team members to ensure the needs of women and children are being met
  • Monitoring and managing service requirements and demands, including staff workloads, client allocations and recruitment requirements
  • Supervise and quality control maintenance of client files in line with legislative and policy requirements
  • Ensure accurate record keeping, according to program guidelines and agency registration obligations
  • Work closely & manage relationships with a range of internal and external stakeholders including fellow team members, community organisations & state & federal government departments

To view the full position description, please click here.

COVID-19 Update: In light of ongoing COVID-19 restrictions in Melbourne and greater Victoria, inTouch have implemented processes to assist all staff to operate safely and effectively, with a mixture of both home and office-based work being undertaken where possible.

About You

To be considered for this position, you must have a comprehensive understanding of the nature and dynamic of family violence and its impact on victims/survivors, with relevant tertiary qualifications in social work, psychology or a related discipline and/or other relevant experience.

In an important position intersecting across all facets of the organisation, you will need to have highly developed interpersonal and communication skills, both written and verbal, in addition to excellent time management and negotiation skills & advanced computer skills and competencies. It would also be an added advantage if you were multilingual or bilingual.

Moreover, an in-depth understanding and awareness of structural and social inequities which discriminate against migrant and refugee women and children will be crucial to your success. Please note that previous experience in the family violence field is a requirement of the role, with applicants who have a background in domestic violence also being highly regarded.

Furthermore, along with a sound knowledge and familiarity of family violence-related policies and legislation, you will possess skills dealing with complex casework situations, including the ability to respond to crises and emergencies.

Please note: Under the Equal Opportunity Act (H143/2018) inTouch have an exemption and for this reason are accepting female applicants only.

About the Benefits

This is an important opportunity to take ownership of your role and enact real transformative change.

You will be part of a close-knit, experienced team passionate about their work and the people they support, coming together under a common aim to make a long-lasting positive impact in the community.

inTouch also believe in the balance between work and home priorities by providing the opportunity for flexibility in your role, while also offering the support and stability of an expanding, community-connected organisation.

For all your hard work and dedication, you will receive an attractive remuneration 3% above wages based on SCHADS Level 6 (Social, Community, Home Care and Disability Services Industry Award) plus 9.5% super and an additional range of great benefits in line with the importance of this role and your development as an industry professional, including:

  • 5 weeks annual leave;
  • Salary packaging to reduce your tax and increase your take-home pay;
  • Ongoing training and development through a culture of continuous learning;
  • Career development and staff recognition initiatives; and
  • Staff wellness programs.

Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply.

Drive transformative change processes across business operations and join a community-connected NFP - Apply Now!

How to apply

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