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Central Intake Support Officer - North and West Remote Health - Townsville

Employment Office

About Us

Leaders in the delivery of community based aged care, allied health, wellbeing, disability and outreach services in remote Australia since 1993, North and West Remote Health (NWRH) harnesses the diversity, energy and professionalism of a large team of multidisciplinary health care professionals delivering comprehensive healthcare services in remote and indigenous communities across Australia.

This dynamic and evolving organisation continues to break new ground in the provision of direct health services and preventative health programs and is a leading advocate for rural and remote health care.

Your new career awaits!

NWRH currently has an opportunity for a Central Intake Support Officer to join their passionate team based in Townsville, QLD on a full-time basis.

Reporting to the Team Leader Practice Support, the successful candidate will be responsible for supporting the intake, triage and scheduling of all NWRH clients. This is a busy administrative/reception position providing efficient, accurate and reliable client-focused customer service.

Your day-to-day responsibilities will include (but will not be limited to):

  • Acting as the first point of contact for all new and current referrals to the organisation
  • Maintaining positive and productive relationships with a range of diverse stakeholders
  • Conducting initial contact and needs identifications for referrals
  • Maintaining accurate individual client files and databases in accordance with NWRH policies and procedures
  • Effectively and efficiently screening client records to ensure that all relevant information is correct and current in order for referrals to be progressed to appointments

Why you'll love working with NWRH

Whether you are looking for a change of scenery, a new adventure or a chance to give back to the community, this is an opportunity to make a real and valuable contribution. Put your knowledge and experience to good use, whilst gaining invaluable regional health care experience.

An attractive remuneration is on offer circa $49,726-$53,235 + super, commensurate with your skills and experience.

You will also have access to a range of further benefits, including:

  • Salary sacrificing options up to $15,900
  • Leave loading of 17.5%
  • 5 weeks annual leave

How to apply

Please click here for further information and to apply for this position.

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