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Lead UX / CX Design Researcher

Ellis Jones

As a UX/CX design researcher at Ellis Jones you’ll work with a multidisciplinary team of inspired individuals to move people, and change the world for good.

  • Work with leading organisations on social outcomes focused initiatives
  • Exercise and grow your design research expertise
  • Support others to deepen their design expertise
  • Achieve measurable social impact


Ellis Jones is on a mission to change society for the better through strategy-led communications, social innovation, digital marketing, and creative campaigns.

As a Design Researcher, you will support the design and delivery of projects for clients. You will conduct research on products, services, policy, systems and organisations. You will use this research to uncover design insights and create opportunities for outcomes that lead to systemic change.

You will work with other disciplines and project team members to deliver high quality work for clients in the government, not-for-profit, and private sectors. You should have in-depth knowledge and experience in design, research and facilitation with diverse organisations and communities. Knowledge and experience of human centred design methodologies will be highly regarded.

You naturally inspire people, showing them what the future can be, and helping them get there. You collaborate well to find the best ideas and solutions. You adapt your approach to managing and leading for each colleague and client. You’ll be a supportive colleague to those around you, pitching in when they need a hand. Your clients and future clients are impressed by your thinking and presentation skills; you put their interests at the heart of your work, easily establishing longstanding relationships of trust.

You excel in your ability to quickly understand and synthesise information (including qualitative data, community feedback, desktop research) to make considered recommendations to achieve social and financial impact. You have a natural flair for engagement, at the right place and time, including online. You report the insights that matter and mine them for strategic advantage.

Importantly, you’ll be supported by a leadership team and colleagues, as well as an agency collaborator network, that comprises experts with deep and broad experience. We love what we do. We work together to overcome challenges, and we celebrate achievements with our clients. The sectors we work in are growing, have complex issues to solve and have a positive impact on society. It’s very good work.

See the attached supporting material for the full position description.

Rewards and benefits

The base annual salary range is $80,000 - $120,000 including superannuation commensurate with experience.

Additional benefits include:

  • Flexible working arrangements to support employees to balance their personal and work life.
  • Access to an Employee Assistance Program.
  • Mobile phone allowance.
  • Learning and development opportunities.
  • Opportunity to work with a team of experts with diverse experience and interests, applying unique insights and approaches, united by systems and purpose.
  • An everyday working environment that is friendly, supportive, collaborative, and positive.

How to apply

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