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Senior Specialist Case Managers - Family Violence - Identified Role

Elizabeth Morgan House Aboriginal Women's Service


Elizabeth Morgan House Aboriginal Women’s Service Inc. (EMHAWS) is a specialist family violence organisation based in Melbourne. We are proudly an Aboriginal Community Controlled Organisation and have been in operation since 1976. EMHAWS takes direction and works consultatively with the community in all aspects of our services. Central to our work and business is the aim to provide advocacy and support for the empowerment of Aboriginal women, children, young people and the wider community.


We are seeking two experienced case managers in a newly created program concentrating on referrals through the HEART network. The case managers will support people who are homeless or are at risk of homelessness; and have high complex needs. The position provides intake, assessment, holistic case management and referrals.

The key focus of this role is strengths-based, client-centred and trauma-informed practice. The ultimate aim is to provide people with a safe and secure pathway out of homelessness into sustainable housing, and pathways into appropriate services.

The roles will be primarily based in our target catchment area in Northern Metropolitan Melbourne, but may take some cases based in Western Metropolitan Melbourne depending on demand. The selected candidates will represent EMHAWS at sector networks and forums and establish strong working relationships and referral pathways with partner agencies.

In return we offer:

  • Salary in line with SCHADS Level 5 ($82,775 - $86,529)
  • Salary packaging benefits resulting in tax savings
  • Regular supervision and management support including access to the Employee Assistance Program (EAP) and options for external supervision
  • A rewarding opportunity to be part of an organisation that is committed to improving quality of life for women and children experiencing family violence


  1. Demonstrated experience in providing high quality crisis intervention support and case management within a family violence framework.
  2. A strong understanding of the complex nature and dynamics of family violence including the impact of family violence on Aboriginal women and children.
  3. An understanding of MARAM, FVISS, and CISS.
  4. Excellent communication and interpersonal skills.
  5. Well developed organisational skills, including report writing and record keeping.
  6. Excellent time management and demonstrated experience in the ability to manage competing priorities and stressful situations.
  7. Previous experience in working in the family violence sector or broader experience across the community services sector.
  8. Knowledge of Aboriginal culture, history, and self-determination with the ability to apply this in a contemporary setting. Demonstrated connection to Community desirable.

This position has been assessed as a special measure under Section 28 of the Equal Opportunity Act 2010 and is an identified role for female applicants only. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

A position description is attached.

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