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Primary Care Improvement Support Officer

EIS Health Limited

Purpose of Role

The role will also be responsible in triaging incoming calls for the Digital Health and QI team and the Practice Support team on a daily basis in addition to assisting with an array of projects

Key Responsibilities

  • Work collaboratively with team members to support projects and initiatives to maximise productivity and achieve deliverables against key milestones and targets.
  • Undertake research, scoping and stakeholder engagements in whole team projects
  • Update information in CRM database and monitor data accuracy, proactively identifying and escalating potential errors as required.
  • Participate in team meetings, collaborative planning activities and quality assurance activities.
  • Assist with developing, monitoring and reporting on data for the purpose of analysis in tracking engagement activities, registrations and usage of software across healthcare providers.
  • Complete any necessary administrative tasks, such as the triaging of emails, inputting/updating data into Salesforce, invoicing and resource requirements in accordance with CESPHN policies and procedures.
  • Assist with the preparation and distribution of communications for the team and act as a central point of contact for both internal and external stakeholders for enquiries.
  • Perform other duties commensurate with skills and experience as directed by the Digital Health and QI Manager.

Selection Criteria - Essential

  • High level organisational skills, with proven ability to work autonomously as well as effectively as a member of a high performing team.
  • Intermediate to advanced knowledge of Microsoft Office based computing applications, e.g. Excel, Word, Database, PowerPoint and database applications
  • Good oral and written communication skills
  • Experience in communicating with health care professionals and consumers
  • Ability to work as part of a team, in a fast paced environment
  • Ability and willingness to assist with educational workshops, including attending event and developing quality education resources.

Selection Criteria - Desirable

  • An understanding of the primary health care environment

If you have any questions about the role contact Alex Dolezal 1300 986 991

CESPHN is an equal employment opportunity employer committed to equity, diversity and social inclusion. Applications are encouraged from Aboriginal and Torres Strait Islander people.

How to apply

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