The Sales & Client Relationship Officer is a key position within the Sales, Marketing and Communications Team, supporting the work of ECA through sales of ECA developed resources such as ECA’s Learning Hub resources, Memberships, Publications and other resources to meet key client needs. This role is also focused on building and maintaining relationships with individuals within large organisations in the early childhood education and care sector. As a member of this team, you will help to grow our base of clients, as well as help us to meet key milestones and financial goals of the ECA Business Plan. The Sales & Client Relationship Officer will be provided supervision, training and support by the Marketing, Sales and Communications Executive Manager.

A key focus of client relationships is the ECA 'Learning Hub,' our on-line early learning (birth to 8 years) professional development platform. This national early learning resource offers a variety of on-line professional development modules and webinars for early learning educators. We are looking to continue to increase our market base, improve our current client product experience, uncover and implement new growth strategies and partnership opportunities.

Other areas of sales responsibility are ECA membership, which often goes hand in hand with Learning Hub subscriptions, ECA publications and any other ECA resources that may suit our client needs. This role is expected to work to understand client needs and create custom packages tailored to their organisations.

The Sales & Client Relationship Officer should be confident in liaising with executive staff, approaching new business contacts and external stakeholders. In addition you should be eager to problem solve and find solutions for customers, enjoy multi-tasking and have initiative for driving market share. You will sensitively upsell to clients, as well as be experienced in cross promoting resources to provide tailor-made solutions for clients.

You should be proficient in selling on-line products (preferably on-line professional development) and organisational membership; in addition to possessing general sales, diplomacy and negotiating skills. Ideally, you will have worked in the early childhood, education or healthcare sectors.

Key selection criteria:

• At least 3 years in direct sales, business development and/ or client relationship management, preferably within a digital subscription environment or with online learning products.
• Ideally, you will have worked with the early childhood, education or healthcare sectors.
• Exceptional interpersonal and communication skills - e.g. excellent phone manner, writing skills, diplomacy, negotiating skills and client management.
• Confidence and experience working with diverse and sensitive clients from a range of roles.
• Proficient in Microsoft Office, including Excel, with experience in analysing various sources of data, problem solving, and making evidence based business recommendations.
• Experienced in creating client presentations and reports.
• You will also possess sound administration and organisational skills and have experience using a customer relationship management system (CRM).
• You will be driven by our ethical values and meeting our organisation's financial goals (noting this is not a commission based job).
• Able to collaborate and work well in a team and across teams.
• Demonstrated ability to manage stakeholder engagement to achieve organisational goals and targets.
• Self-directed and highly motivated to achieve strategic goals with the ability to exercise judgment and initiative where procedures are not clearly defined. Able to set priorities and monitor workflow in the areas of responsibility.
• Undertake duties of a critical nature, with limited direction from relevant manager.
• Project management skills and the ability to work on different projects concurrently.
• Have the ability to work outside standard hours and travel interstate.
• Relevant tertiary qualifications or relevant experience with specialised skills sufficient to perform at this level.

More information on the role can be obtained by contacting Jennifer Sullivan on 0262421800 or [email protected] using the subject line: Sales and Client Relationship Officer enquiry via EthicalJobs.

A position description is attached.