• Exciting opportunity to lead a passionate team of counsellors
• Full Time position (Mon-Fri)
• Competitive salary + exceptional benefits and on-site parking

At DVConnect our aim is for all relationships to be free from domestic, family and sexual violence. We are the only service providing a state-wide response across Queensland through our Womensline, Mensline and Sexual Assault Helplines to meet the safety needs of those living with domestic and family violence. We also provide specialist therapeutic counselling support across Australia, within the national 1800RESPECT program.

Your New Role

This is a great opportunity for an experience leader to join our team supporting our amazing Service Delivery Manager and team in delivering the DVConnect Womensline and Sexual Assault Helplines. In this role you will (in collaboration with the other Team leader and with the support of shift leaders), be leading a dedicated team of counsellors who, in turn, support clients via the phone in a 24/7 service.

On a day to day basis you will provide operational support and leadership, mentoring and coaching, decision making and learning opportunities for the team. This position is specifically responsible for all activities and staff delivering the Triage and Crisis Intervention functions of Womensline.

The role will be required to participate in an on-call roster to ensure 24/7 support is available to the team.

This is a busy yet rewarding role, with opportunity to learn from our amazing and very experienced Service Delivery Manager. Please refer to the position description for a full list of accountabilities and expectations

What you Need to Succeed

• Tertiary Qualification in the areas of Social and Behavioural Sciences or other appropriate qualifications
• Strong practice background working in a crisis service, ideally within the domestic and family violence sector and exposure to a 24/7 service environment
• Experience and demonstrated capacity in leading a diverse team resulting in creating a positive culture and consistency of service delivery.
• Ability to work both independently and collaboratively as a member of a wider leadership team
• Strong interpersonal and communication skills and the ability to communicate effectively and sensitively with wide stakeholder groups.
• Built in drive and initiative, you can manage a packed schedule and able to absorb changing requirements as they present
• Thirst for learning with a continuous improvement mindset
• Works well under pressure, able to meet deadlines and stay calm in difficult situations
• Willingness to be flexible with hours of work outside of normal business hours on occasion to meet operational requirements

All offers of employment are subject to satisfactory background checks, including a National Police Check, Working with Children Check (Blue Card), referee checks and proof of eligibility to work in Australia.

Why Join DVConnect

• Friendly, supportive and passionate team who are making a difference in the lives of people impacted by domestic, family and sexual violence
• Above Award conditions including paid parental leave, additional leave provisions; improved penalty rates and more generous long service leave provisions
• Family friendly workplace
• EAP support and Professional Supervision provided
• Competitive salary and benefits including generous salary packaging, meal and entertainment card and discount programs available
• Opportunity for ongoing professional development
• On-site parking

Interested? Apply Online today!

If this sounds like the role for you then don’t delay in submitting your application as this position is available now! To apply please ensure that you:

• Review the position description
• Submit your current CV and a maximum 2 page cover letter detailing why you are interested in the role and how your skills and experience meet the essential requirements.

If you would like more information about the Team Leader position please email [email protected], using the subject line: Team Leader - Triage and Intervention enquiry via EthicalJobs, or phone Danielle (People & Culture Officer) on 3156 2302.

DVConnect is committed to nurturing a diverse and inclusive culture of opportunity. We welcome applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities and people who identify as LGBTIQ.

All applications will be treated on their merits. Please note those applications without a cover letter addressing the selection criteria and/or the right to work in Australia cannot be considered. We thank you for your application however only those shortlisted will be contacted.

POSITION DESCRIPTION