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LGBTIQA+ Homelessness and Housing Service Navigator

Drummond Street Services

Pride in Place provides comprehensive, safe and inclusive recovery pathways for LGBTQIA+ people who are experiencing homelessness.

  • DURATION: 1EFT until June 30th 2024.   
  • First Nations People and people from Culturally Diverse Communities, LGBTIQ+ people and people with disability are encouraged to apply.
  • Applicants who have a lived experience of homelessness are encouraged to apply.
  • Drummond Street Services is committed to prioritising child safety and adhere to the Reportable Conduct Scheme for organisations.

About the role

drummond street services (ds) delivers responsive, intentional and evidence-based prevention, early intervention and treatment programs, within a public health framework for a range of communities, including a range of programs for LGBTIQA+ individuals, families and communities. We strive to build and enhance the innate resilience of children, young people, adults, their families and communities and to increase protective factors.

Pride in Place provides comprehensive, safe and inclusive recovery pathways for LGBTQIA+ people who are experiencing homelessness. Pride in Place identifies and intervenes early to direct LGBTQIA+ people who are at risk of homelessness towards a pathway and place of safety. Pride in Place consortium partners include Drummond Street Services Queerspace, VincentCare Victoria, Uniting, and Family Access Network (FAN). This is a pilot project, funded until June 2024 and services LGBTQIA+ people in the Hume Moreland, Inner Western Metro, Outer Eastern Metro and Central Highlands Regions. 

LGBTQIA+ Homelessness and Housing Service Navigators will undertake comprehensive and integrated case coordination and case management, undertaking case work and engaging clients in Pride in Place’s LGBTIQA+ Housing and Homelessness Pathways function - the ‘Support to independence Recovery Curriculum’.  

In practice, LGBTIQA+ Homelessness and Housing Service Navigators will work to assist people to secure and maintain safe and affordable housing by addressing unmet needs via a case management process. They will work within a multi-faceted team alongside Peer Navigators (lived experience), supporting clients through crisis, recovery and growth by means of direct support and referring clients with diverse needs: mental health, substance use, social marginalisation, legal, family violence, intellectual and/or physical disability. The overall aim of the position is to stabilise the client’s crisis, establish seamless pathways to ongoing supports and facilitate access to appropriate and sustainable housing.  

Pride in Place’s client journey and service navigation approach integrates the value of lived experience for both homelessness and discrimination to build an informed, empathic, and therapeutic recovery from the experience of homelessness. This client journey and case management approach will wrap around a range of services to address key drivers of homelessness engage clients with safe and responsive housing providers.  

A highly competitive salary package plus salary sacrifice opportunities will see you well remunerated.

Your responsibilities

  • Case management of clients who identify as being part of the LGBTQIA+ community, who may present with multiple and complex support needs.  
  • Develop appropriate individually tailored case plans in consultation with clients that are responsive to their needs and goals and incorporates their strengths. 
  • Develop and maintain a recovery-focused working relationship with clients to help support and maintain change through a case management process.  
  • Advocacy and referral with accommodation and support providers.  
  • Assessment of long- term accommodation options and assistance to access these. 
  • Establish and maintain a thorough knowledge of local community agencies, including eligibility and referral requirements and other relevant resources. 
  • Maintain comprehensive knowledge of housing providers aligned with the LGBTQIA+ community as well as other housing providers.  
  • Provide secondary consultation to other services in the areas of housing information and referral as well specifically within the LGBTQIA+ portfolio. 

About you 

  • Highly skilled and experienced practitioner in queer sensitive and affirmative practice.
  • High level skills in housing support and service navigation.
  • A values-based and client focused approach to service delivery informed by a demonstrated commitment to social justice issues. 
  • Sound knowledge of public health approaches to LGBTIQ+ people with disabilities, mental health and well-being and the social determinants of health. 

Selection Criteria

All of the following must be addressed in your application to be considered.

  • A relevant vocational or tertiary qualification (For example Diploma or Bachelor Degree), or equivalent professional experience in a related field (required).
  • Full Victorian Driver’s Licence.
  • Experience in working with and supporting LGBTQIA+ people who are experiencing homelessness and presenting with multiple needs, including alcohol and other drugs, mental and/or physical illness, psychosocial, behavioural issues. 
  • Demonstrated understanding of the needs, issues and sensitivities of people from diverse backgrounds including Aboriginal, LGBTIQ and culturally and linguistically diverse people and communities.
  • Demonstrated understanding of, and an ability to provide high level assessments, case planning and support response to people experiencing homelessness. 
  • A broad understanding of relevant primary and allied health services, alcohol and other drug treatment services, mental health services, employment, education and training options, LGBTQIA+ and mainstream support services, and affordable housing available to clients. 
  • Demonstrated capacity to work collaboratively with others to identify and address service and client needs.
  • Demonstrated ability to effectively build, engage and maintain professional working relationships with people experiencing homelessness from the LGBTQIA+ community. 
  • The successful candidate will be a member of the LGBTIQA+ community.

Application process

  • All applicants must include a resume and with a cover letter addressing all the key selection criteria for the position.

Please contact Jemma Mead on 03 9663 6733 or [email protected] using the subject line: LGBTIQA+ Homelessness and Housing Service Navigator enquiry via EthicalJobs to discuss your application. 

A position description is attached.

How to apply

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