Disability Resources Centre (DRC) is a membership-driven organisation managed and staffed by people with disabilities. DRC is funded to provide individual advocacy for adults with disability in Metropolitan Melbourne. We also work on systemic issues and conduct and support campaigns that aim to provide long-term benefits for many people.
A world where people with disabilities have ultimate inclusion.
With our strength of experience living with disabilities, we work together to promote our rights and choices and challenge systems to achieve social and economic inclusion.
PURPOSE OF ROLE
To lead a small team of advocates who provide individual advocacy directly to people with disabilities living across Metropolitan Melbourne. The Team Leader will be focused on managing, developing and evaluating the individual advocacy program and will have a limited case load.
- Coordinate intake, referrals and wait lists; includes analysing wait times and prioritisation of client issues according to DRC policies and procedures
- Manage the day-to-day operations and administration of the Individual Advocacy Program
- Work as part of the Continual Quality Improvement team to ensure development of the Individual Advocacy Program including review of client exit surveys
- Conduct reviews of internal documents and resources and ensure they are updated to reflect changes in recording and reporting requirements
- Ensure yearly client satisfaction surveys are completed
- With the Executive Officer, ensure ongoing compliance to the Department of Health and Human Services Standard (Human Services Standard) 2011 and the National Standards for Disability Services 2013
- Monitor recording and reporting of program and client outcomes; collating and reviewing quarterly data statistics and producing qualitative case studies
- Networking with partner agencies to strengthen external relationships, share resources and learnings within the Advocacy Sector
- Keep a register of service complaints and report as required
- Investigate strategies to reduce the waitlist
- Provide information and resources to people with disabilities to assist in skill development and confidence building to promote increased self advocacy
- Support staff in the delivery of individual advocacy
- Supervision and debriefing of staff
- Timely response to service complaints and praise
- Assist adults with disabilities to present their own views, needs and expectations to disability service providers, mainstream service providers, governments, statutory authorities and other bodies as required
Please see attached Position Description for more details
KEY SELECTION CRITERIA
- Direct experience of disability and an understanding of disability issues for others living in the community
- Demonstrated commitment to the rights and empowerment of people with a disability
- Well-developed communication and interpersonal skills, both verbal and written
- Able to communicate effectively with people with a wide range of disabilities
- Demonstrated ability to work independently, with minimum supervision and to be self-motivated
- Experience in leading, developing and motivating staff and promoting collaboration as a team
- Practical knowledge of the disability advocacy sector, relevant legislation, and enforcement processes
Prior experience of Disability Advocacy, or a relevant tertiary qualification is desirable.
DRC is an organisation for people with disabilities run by people with disabilities, and as such only accepts applications from those who self-identify as a person with a disability (s.12 Equal Opportunity Act 2010).