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Client Experience Officer

DPV Health
  • Are you passionate about hearing the voice of the client and building exceptional client experiences?
  • Do you enjoy mapping client journeys and discovering opportunities to introduce org-wide changes?  
  • If so – we encourage you to seriously consider this opportunity!

Your New Organisation 

DPV Health is a leading healthcare services provider operating out of Melbourne’s Northern growth corridor. Our professional staff deliver a wide variety of clinical, community health and wellbeing services. 

At DPV Health we pride ourselves on being inclusive and celebrating the diversity of all people within our communities. We are passionate about supporting people to lead safe and healthy lives. We are dedicated to working with women, culturally diverse communities, Aboriginal and Torres Strait Islanders, disabled, LGBTIQ and youth.   

A little about the role 

The Client Experience Officer will work closely with the Client Experience and Community Engagement Teams, to develop programs and initiatives to capture the voice of the DPV Health client. In doing so, they will communicate these insights across the organisation to support service and operational initiatives, that improve the client experience.

  • Develop and articulate client personas and journey maps for individual service directorates with the aim to offer customer-centred care and a more favourable client experience.
  • Design, roll-out and report on periodic client and community surveys (feedback, satisfaction, brand health/ awareness etc.), with a focus on identifying key insights and highlighting areas of improvement/ opportunity.
  • The role will also play an important part in improving the experience of clients who attend a DPV Health site for an appointment. They will ensure the presentation and service standards are high and supported by intuitive and informative client communications.

This is a hands-on role, requiring a keen eye for detail, while also being highly adaptable to change.

This role is permanent part time (4 days/0.8EFT).

About you

You are a degree qualified marketing professional with loads of energy and passion for making a difference. You are able to multitask, be hands on and drill down to the details and find client orientated solutions.

You will have a proven track record of executing client feedback/engagement programs and implementing initiatives to improve the clients’ experience. Ideally you will have healthcare related experience, and/or have worked in marketing roles that service local communities.

You will also come with:

  • Demonstrated experience in data collation, analysis and reporting.
  • An understanding of client journey mapping and client persona development.
  • High level of communication skills, both written and verbal.
  • Strong work ethic and ability to prioritise workload.

  About the perks 

  • Salary Packaging – part of your wage is paid tax free each pay, saving thousands in tax each year! 
  • Work-Life Balance – we understand that work-life balance is important and accommodate flexibility for team members wherever possible. 
  • Health and Wellbeing – we promote health and wellbeing for our people, just like we would for the communities we serve. We provide flu vaccinations on site free of cost, and confidential counselling services just to name a few. 
  • Professional Development – with access to modern, digital eLearning you’ll have flexibility of course timing with access to shorter, more customised content. Accompanied by face-to-face training, your continual professional development is always at the top of our priority list. 

 The fine print 

  • Successful candidates will be required to undergo a National Police Check, hold a valid WWCC and Disability Worker Exclusion Scheme Check.
  • Full driver license and travel between sites will be required.

how to apply

If this role sounds like you, we would love to hear from you. 

To submit your application click Apply Now.

A position description is attached.

Applicants must provide their resume as well as a brief statement addressing the ‘Key functions ’ outlined in the position description. 

For more information, please visit the Get Involved > Employment page on the DPV Health Website at  www.dpvhealth.org.au.  

For further enquires contact: Rick Jackson, Executive Manager Client Experience & Community Engagement Rick.Jackson@dpvhealth.org.au using the subject line: Client Experience Officer enquiry via EthicalJobs.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background.  We encourage all individuals to apply.  

How to apply

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