Doncare is a not for profit agency that provides services to the most vulnerable and disadvantaged residents of Manningham and surrounding suburbs.

Doncare supports families and individuals of all ages to access opportunities that will assist them in their daily living and enhance family functioning. Doncare provides high-quality services in the areas of Counselling, Social Support, Family Services and practical assistance. 

Doncare receives funding from local, state and federal governments. We also operate seven opportunity shops and attract funds through the support of private donations, philanthropic trusts and the community sector.

Key Responsibilities

The Intake Worker will work closely with the Team Leader Intake and Emergency Relief to provide intake services to individuals.

The position requires a self-motivated individual who has the ability to manage and oversee multiple tasks simultaneously and has high attention to detail. They will use their strong analytical skills, problem-solving abilities and communication skills to facilitate and model best practice to support clients. The individual must be adaptive and open to change, and able to manage interruptions while continuing to deliver on agreed tasks. An ability to work with and assist diverse clientele is mandatory.

The Intake Worker is primarily responsible for facilitating access to Doncare’s Counselling and Emergency Relief services, through the provision of timely assessment, advice, support, advocacy, resources and follow up. 

About you

To be successful in this role, an ideal candidate will have:

• Tertiary qualification in social work/psychology/counselling or other relevant human services field
• Working knowledge of support services available to Doncare clients seeking counselling and social and emotional support
• Demonstrated ability to conduct comprehensive safety and wellbeing assessments with ability to assess counselling and domestic violence client needs and suitability for different therapeutic support programs
• Sound knowledge in relevant legislative requirements
• Demonstrated ability in time management, setting priorities and planning work effectively
• Highly developed administration skills including a sound understanding of Microsoft Office and the ability and confidence to work with data management systems.
• High integrity and reliability
• Proven competence in high level attention to detail

A position description is attached.