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Manager - Safeguarding, Inclusion and Volunteer Programs

Department of Justice and Community Safety
  • Full Time – Fixed Term (12 Months)
  • VPSG6 - $125,893 - $168,473
  • Melbourne – CBD

About Us

The Office of the Public Advocate (OPA) is an independent statutory agency that aims to uphold and protect the rights and interests of people with a disability in Victoria and work to eliminate violence, abuse, neglect and exploitation. OPA manages key programs to support its mission; guardianship and individual advocacy, provision of community advice, communications and community education, policy research and systemic advocacy and three volunteer programs - Community Visitors, Independent Third Persons and Corrections Independent Support Officers.

About the role

This position reports to the Deputy Public Advocate and the incumbent is a member of OPA's senior management team. The position is primarily responsible for recruitment, training and support of volunteers as well as managing the Community Visitors Program (CVP), which comprises VPS staff and more than 450 volunteers.

These volunteers have powers to visit and inquire into residential accommodation facilities across three streams: disability, mental health and Supported Residential Services throughout metropolitan, regional and rural Victoria. The position also manages the 24/7 Independent Third Person Program (ITP), which comprises VPS staff and approximately 200 volunteers who assist people with disabilities during police interviews across Victoria. It is also responsible for the Corrections Independent Support Officers program, which provides support for people with disability during prison disciplinary hearings.

About you

The ideal candidate will posses the following:

Technical Expertise:

  • Sector Knowledge – Thorough knowledge of the disability (including NDIS), mental health, aged care and supported residential services systems.
  • Volunteer management – Extensive knowledge and experience of the issues related to working with volunteers and a thorough understanding of the National Standards for Volunteer Involvement.

Essential Attributes & Skills:

  • Working Collaboratively: Build a culture of collaboration across the organisation; looks for and facilitates opportunities to collaborate with external stakeholders; identifies and overcomes barriers to communication with internal and external stakeholders.
  • Managing People: Role models ethical leadership through decision making and interactions with people; creates an organisational culture that enables others to perform at their best and achieve outcomes for the organisation; champions people engagement as an organisational priority; provides thought leadership on people management across the service.
  • Lead and Navigate Change: Identifies long-term organisational change required with a focus on the wider political, social and environmental context; champions an organisational culture that actively seeks opportunities to improve and where staff engage with and are committed to change; anticipates, plans for and addresses cultural barriers to change at the organisational or VPS wide level.
  • Communicate with Impact: Identifies key messages and information required for decision-making; provides high level advice on influencing and the needs of target audiences; provides advice on the content and style appropriate to the audience.
  • Influence and Persuasion: Develops long-term and multi-phased plans to influence others; implements complex strategies to build buy-in from key internal and external clients/stakeholders; effectively negotiates with clients/stakeholders to achieve desired outcomes.
  • Strategic Planning: Guides others through the strategic planning process, creating a shared vision for the future. Has a comprehensive understanding of external and internal issues that influence the strategic direction of the organisation. Ensures that overall strategic plan cascades to operational and team planning processes and performance plans; provides subject matter expertise and building capability of others.

For a full description of the Key Accountabilities and Key Selection Criteria please refer to the attached Position Description.


The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).

Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19. Acceptable evidence includes:

  1. COVID-19 digital certificate (available via your myGov account)
  2. Your immunisation history statement (available via your myGov account) or
  3. A letter from the GP who vaccinated you.

Applicants must address the Key Selection Criteria as part of their application.

Please click Apply Now to apply. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on the ad link.

How to apply

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