This is an exciting opportunity for a Membership Advisor to join Diversity Council Australia (DCA)

The Role

• Full time role working from your home based in Perth
• Opportunity to work with a leading not for profit member organisation, reporting to the Members & Advisory Director
• The successful candidate must be able to build genuine rapport with DCA members to understand, identify and provide support for DCA’s high volume of members
• Energetic and passionate about building DCA’s membership network

About Us

DCA is the independent not-for-profit peak body leading diversity and inclusion in the workplace. We provide unique research, inspiring events and programs, curated resources and expert advice across all diversity dimensions to a community of over 700 member organisations.

Member Services Team

• Building and maintaining relationships with DCA members, particularly in Western Australia
• Attending meetings with members to build relationships, particularly in Western Australia
• Achieving member relationship targets and KPI’s as set by the Members Director
• Research and develop the local market for new members with the Members Director
• Identify and work with the Members Director to resolving areas of concern for members
• Administrative work associated with new member onboarding process
• ASK DCAs – responding to short questions submitted by members about any aspect of Diversity & Inclusion practice.
• Carrying out member satisfaction surveys, engagement reports and reviews
• Updating the CRM (Civi) and ensuring the membership team are updated
• Passing leads to the relevant DCA team and Members Director with follow up on progress
• Liaising with internal departments/team members to ensure member needs are fulfilled effectively
• Alerting the identifying potential revenue opportunities with members
• Letting members/potential members know about other services DCA offers
• (Over time) Delivery of Knowledge Programs/Workshops training on various Diversity & Inclusion topics in Perth

Skills & Experiences

• Excellent written and verbal communication skills & attention to detail
• Experience with CRM Civi
• Passionate about Social Justice, diversity & inclusion and DCA values
• Good sales and negotiation skills
• Self-starter with plenty of drive, initiative and motivation
• An honest and trustworthy manner
• Ability to analyse and research information
• Enjoy working in a small interstate team, from home using established systems and processes
• Ability to identify and implement change for improvement
• Preferably tertiary degree qualified
• Minimum 3 years prior directly relevant administration experience, preferably in the membership and/or not for profit sector

DCA is an inclusive employer. We encourage flexible working and aim to create a work environment where all employees are valued, and can contribute, regardless of gender, age, culture, disability, sexual orientation or gender identity, Indigeneity, family and caring responsibilities or religion.